18 Insurance Customer Service Representative Jobs in Ann Arbor, MI
Farm Bureau Insurance is Hiring an Insurance Customer Service Representative Near Ann Arbor, MI
Overview:
We are seeking a highly motivated and customer-focused individual to join our Insurance agency team as a Customer Service Representative . As a Customer Service Representative, you will be responsible for providing and assisting our agency with exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.
Responsibilities:
- Communicate with customers via phone, email, and chat to provide assistance and resolve any issues or concerns
- Upsell products and services to customers based on their needs and preferences
- Analyze customer inquiries and provide accurate and timely information or solutions
- Perform data entry tasks to update customer records and maintain accurate information in the system
- Conduct outbound calling campaigns to follow up with customers and gather feedback
- Maintain a high level of professionalism and empathy while interacting with customers
- Collaborate with other team members to ensure a seamless customer experience
Requirements:
- Michigan Property and Casualty license preferred
- Excellent verbal and written communication skills
- Strong customer service skills with the ability to handle challenging situations professionally
- Proficient in data entry and navigating computer systems
-
- Previous experience in Insurance industry customer service is preferred
At our growing insurance agency, we value our employees and offer a competitive pay scale along with paid time off, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a fast paced environment, we would love to hear from you.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to Commute:
- Ann Arbor, MI 48104 (Required)
Ability to Relocate:
- Ann Arbor, MI 48104: Relocate before starting work (Preferred)
Work Location: In person
Job Summary
Full Time
Insurance
05/13/2024
09/08/2024
ceochris-bob.com
Highland, MI
<25
Insurance
Related Companies
The job skills required for Insurance Customer Service Representative include Customer Service, Products and Services, Written Communication, Data Entry, Computer Systems, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be an Insurance Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Insurance Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Insurance Customer Service Representative positions, which can be used as a reference in future career path planning. As an Insurance Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Insurance Customer Service Representative. You can explore the career advancement for an Insurance Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming an Insurance Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Insurance Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Insurance Customer Service Representative job description and responsibilities
An Insurance Customer Service Representative acnowledges and direct customer’s requests for additional products or services to appropriate licensed representatives.
01/17/2022: Norwich, CT
Assist customers with managing insurance inquiries, resolve insurance problems and finalizes policy adjustments.
12/28/2021: Vineland, NJ
Completes customer’s transactional requests as provided by caller.
12/20/2021: Middlesex, NJ
Insurance Customer Service Representative consistently meets or exceeds expectations for departmental standards related to Quality, Service Level, Call Goal, and other KPI's.
02/11/2022: Portland, OR
Document their exchanges with clients, often using customer relationship management software.
12/22/2021: Helena, MT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Insurance Customer Service Representative jobs
Insurance Customer Service Representative needs a high school education, on-the-job training and several soft skills.
03/08/2022: Portland, OR
An Insurance Customer Service Representative should have a good memory to remember details and data.
03/17/2022: Port Arthur, TX
They must be able to cope with a fast-paced work environment.
02/27/2022: Pierre, SD
Insurance Customer Service Representative should be consistenet in sending mails, newsletters, and other correspondence forms to customers.
02/16/2022: New London, CT
Should have the willingness to provide assistance.
01/09/2022: Rockford, IL
Step 3: View the best colleges and universities for Insurance Customer Service Representative.
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