• Answer incoming calls and assist patients based on their needs.
• Make outbound calls to patients to reschedule, confirm, or assist in other areas.
• Schedule and confirm patient Advanced Physical appointments by determining empty spots on calendars.
• Maintain and update the Call Center Knowledge Base.
• Supervise Call Center employees time and attendance.
• As needed, refine clinical and administrative work flows.
• Identify problems; effectively and efficiently create solutions.
• Direct staff: set expectations, hold accountable, provide feedback during coaching sessions and performance reviews.
• Use excellent oral communication and exemplary customer service when interacting with patients or staff.
• Promote and ensure excellent customer service by all levels of staff.
• Interview, onboard, and train new staff members.

• Maintain professional conduct and appearance in workplace settings.
• Complete other assigned duties as designated by the Supervisor, Director, or Founding Partner.

Job Summary