Family Connections, Inc., a professional mental health therapy and in-home agency, is looking for an energetic and professional person to join our team as a front office administrative assistant.

Duties include:

• Answering multiple phone lines, directing calls to appropriate professionals, taking referrals for services.
• Greeting clients into the office and providing initial paperwork to new clients prior to start of session
• Scheduling of initial appointments for new clients for in-office therapy.
• Send authorizations to pharmacies, as well as, follow up with pharmacies and clients
• Organize patient information, insurance paperwork, and patient file management while closely following and monitoring HIPAA regulations.
• Maintain patient confidentiality and HIPAA privacy regulations.
• Greet patients and assist them as necessary with check-in and check-out for the Nurse Practitioner and therapists.
• Perform administrative tasks including photocopying, electronic medical records maintenance, faxing authorizations, and scheduling
• Other duties as assigned.

Must have:

• Knowledge of Windows, Word, Excel and Google Docs/Calendar
• Professional demeanor and attitude
• Ability to problem solve and ask appropriate questions for clients calling in to office
• Exceptional time management and organization skills
• Experience with electronic medical records a plus
• Knowledge of insurance and customer service a plus.
• Ability to work in a fast paced environment.
• Ability to work independently
• Excellent customer service skills

Salary:

• $17.50/hr
• $17.75/hr after 30 days
• $18.00/hr after 90 days

Schedule:

• M-TH 11a-8p
• Friday 8a-5p

Type:

• Full-time

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• How many years of experience do you have as a Receptionist/Administrative Assistant?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person