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Summary :
This position is responsible for answering all incoming calls to the main hospital line, providing general information to callers, and accurately routing callers to the appropriate location.
The Support Specialist will perform job functions utilizing the current telecommunications platform available. Calls will be handled efficiently while maintaining a high level of customer service and a calm demeanor.
Responsible for assisting with refunds, working with billers on posting to accounts, assisting patients with payments and questions on accounts, and working miscellaneous work ques to resolve accounts.
Position requires knowledge in computer programs (word, excel, etc.) and accounting. Other special projects may be assigned involving general clerical functions.
The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.
Responsibilities :
Essential Job Duties and Responsibilities :
Performs duties and responsibilities according to
supervisor's direction, following department policies and procedures.
Demonstrates the knowledge and skills necessary to
use a word processor / computer proficiently to produce accurate letters,
reports, agreements and other documents within requested time frames.
Carries out the duties and responsibilities of
position with the ability to handle multiple projects / tasks concurrently
with organizational detail.
Creates and maintains a professional work
environment. Recognizes personal leadership style and adapts to situations
appropriately.
Creates a positive team environment within the department.
Establishes open communication with director,
employees and patients.
Establishes and applies team building and team
leading concepts.
openness, fairness, acceptance of criticism and discussion of ideas within
the department.
Ability to prioritize and complete multiple
projects / tasks.
Demonstrates the ability to organize and coordinate
special projects independently.
accessible filling system.
insurances. Keep current or up to date with changes as they occur.
Ability to recognize collectible amounts on accounts
and follow account transactions to help patients with statements.
Answer and accurately route incoming phone calls quickly, efficiently, and
professionally, while demonstrating professional etiquette and courtesy
when interfacing with customers, both internal and external.
Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other information : Job Requirements :
Job Requirements :
The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and / or ability required.
EDUCATION :
GED or High School Diploma preferred.
Previous Skills Requirements :
EXPERIENCE :
Customer service experience preferred.
Skills / Knowledge Requirements :
SKILLS :
Language Skills Ability to read, write, speak, and understand the English Language required.
Basic computer knowledge such as Microsoft Word, Excel, Outlook, PDF, etc. required.
Last updated : 2024-05-24
Full Time
Hospital
$29k-35k (estimate)
05/25/2024
08/24/2024
frhs.org
NORFOLK, NE
500 - 1,000
1996
ROBIN ERWIN
$200M - $500M
Hospital
Faith Regional Health Services, Inc. is a hospital & health care company based out of 2700 W Norfolk Ave, Norfolk, Nebraska, United States.
The job skills required for Patient support specialist include Customer Service, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient support specialist positions, which can be used as a reference in future career path planning. As a Patient support specialist, it can be promoted into senior positions as a Nursing Assistant that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient support specialist. You can explore the career advancement for a Patient support specialist below and select your interested title to get hiring information.
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Quotes from people on Patient Support Specialist job description and responsibilities
As a Patient Support Specialist, they are responsible for coordinating the daily administration of doctors, staff, visitors and patients
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Examine the patient’s health history, physical activity level, diet, sleep quality, stress, personality traits, blood metabolic panels, body composition, metabolic rates and cardiac fitness.
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Request patient charts, obtain required documents and signatures.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Support Specialist jobs
Remember to monitor and document the patient’s progress for reauthorization.
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Aspiring candidates should know that the qualifications for a career as a patient support specialist include a high school diploma or GED certificate and they should also foster other relevant skills and qualities.
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To support adherence and ensure that people with hypertension make the most effective use of their medicines.
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The background of the health coach can also be an asset to their bonding with patients.
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Created a positive experience for patients through exceptional customer service.
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