Job description

Responsibilities:

This position is for the overnight shift 11pm - 7am

• Greet guests warmly and professionally.
• Register guests, verify registration, issue room keys and provide information on hotel services and room location.
• Manage the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Accept payments, post miscellaneous charges and ensure prompt delivery of final bills to guests.
• Maintain the security of cash, credit card transactions, and guest information.
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintain knowledge of upcoming events, local area, and hotel offerings.
• Routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Up-sell rooms where possible to maximize revenue.
• Treat requests with professionalism, tact, and a courteous manner.
• Additional duties as assigned
• Requirements:
• Previous experience in the hospitality industry, preferably within a similar role.
• · The ability to communicate verbally and electronically
• · Computer experience, especially Fosse, helpful
• Ability to work shifts, over weekends, and on public holidays, as needed.
• Ability to stand for extended periods of time.
• Capacity to work in a fast-paced environment with minimal supervision.
• Excellent organizational, multitasking, and verbal communication skills.
• Attentive to detail.
• Friendly, service-driven disposition.

Job Types: Full-time, Part-time

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Marquette, MI 49855: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location