THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Set up designated function rooms to group's requirements in accordance with hotel standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:

1. Daily scheduled group functions, times, locations, amount of people.
2. Location of all Hotel function space and names of rooms.
3. All styles of meeting and Banquet room settings.
4. Correct maintenance and use of equipment.
5. All Departmental/Hotel policies and procedures.
6. All safety guidelines.

• Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
• Review assignment sheets with Supervisor; update completed assignments. Check with Supervisor throughout shift for additional assignments.
• Retrieve clean linen and skirting from laundry storage and stock in storage areas.
• Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
• Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.
• Set up table linens, skirting and tabletop items (water pitchers, ashtrays, glasses, etc.) as specified by group and in accordance with departmental standards.
• Refresh rooms as scheduled, following departmental standards.
• Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.
• Turn over any lost and found items to Supervisor.
• Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffers, shampoo machine, etc.).
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork. 
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Remove tape and debris from walls/ceilings; clean according to procedures.
• Inspect condition of planters and plants; remove debris and polish planters.
• Polish all brass surfaces to a high gloss.
• Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling.
• Return soiled linens/skirting to Laundry.
• Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
• Deliver client packages/boxes of materials as assigned to/from scheduled function area.
• Report any damages, maintenance problems or safety hazards to the Supervisor.
• Complete assigned side duties following departmental procedures.
• Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts.