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Summary
Responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met.
This position requires the employee to have experience with or the capability to be trained to a high degree of skill in analytical and complex problem solving.
The employee needs an understanding of basic customer service principles, to a level that would be acquired through at least two years of prior customer service experience and six months of on the job training.
The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.
Must have strong customer service skills and the sensitivity and intuition to detect stresses and problems, and to be resourceful and creative in resolving them.
Must maintain a positive outlook, high energy level, and pleasant demeanor. Must be able to maintain poise and calm in dealing with a wide variety of people under stress, and deal effectively and safely with unhappy or difficult customers.
Must understand and be able to maintain privacy and confidentiality, and be comfortable interacting with a diverse population.
Ability to learn, remember, and explain the complex layout of Maine Medical Center and the locations of services. Ability to work independently (without direct supervision).
Ability to understand, interpret, and explain institutional policies and procedures. Outstanding organizational and communication skills.
Basic computer skills sufficient to use Microsoft Word and email and internet programs.
Last updated : 2024-04-30
Full Time
$37k-47k (estimate)
05/02/2024
05/11/2024
The job skills required for Customer service representative include Customer Service, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.