Inside Sales/Customer Service - Responsible for managing customer relationships, building and maintaining relationships with prospects and customers while developing and implementing strategic sales plans.

Education

· Business Degree or equivalent experience.

Tasks and Work Activities

· Develop and maintain relationships with existing customers to ensure customer satisfaction and loyalty. Interface directly with customers either by telephone, electronically or in person.

· Identify and pursue new sales opportunities with potential customers. Maintain customer databases and Set’s up new customer accounts.

· Supports sales strategies to meet and exceed sales goals.

· Analyze customer data to identify trends and opportunities for growth.

· Negotiate and close sales deals with customers.

· Monitor customer feedback and address any issues or concerns, Responds to customer complaints.

· Develop and maintain a thorough understanding of the company’s products and services.

· Prepare and present sales reports to management.

· Attend industry events and conferences to stay up to date on industry trends.

· Recommend customer service policies and procedures.

· Handle customer inquiries regarding product information, pricing and availability to promote sales.

· Customer order management, Monitors inventory production and allocation, managing order changes & expediting.

· Working with CSR in preparation of the weekly shipping schedule

· Coordinates with other departments to verify status of orders or coordinate new orders.

· Works with planning, production, and quality to set production priorities.

· Promote a positive pride for workmanship environment in the plant.

· General knowledge of quality systems

· Solution Sales training a plus

· Other responsibilities as required by management.

Knowledge and Skills

· General knowledge of textile processes

· Ability to review contracts and specifications

· Cultural awareness and sensitivity

· English Language – Demonstrates oral and written comprehension and expression of the English language. Demonstrates reading comprehension with knowledge of the structure and content of the English language including the meaning and spelling of words; rules of composition, and grammar.

· Computers and Electronics – Knowledge of computer hardware and software, including but not limited to Microsoft Office

· Active listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Speaking – Talking to others to convey information effectively

· Ability to work independently, manage multiple projects; maintain order and organization

Work Environment / Physical Requirements

· Indoors – This position is located in the office of Fabric Development.

· The typical work day is a primarily sitting and working at a desk and using a computer

· Employee must be able to bend, stretch, and lift up to 20 lbs.

· Duration of a Typical Work Week – This position is a five(5) day work week consisting of eight (8) hours per day.

Work Styles

· Importance of Being Accurate – This job requires a high level of accuracy with an attention to details. Job requires being careful about detail and thorough in completing work tasks

· Integrity – Job requires being honest and ethical

· Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude

· Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace

· Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations

· Independence – Job requires developing the ability to get things done with little or no supervision.

· Initiative – Job requires a willingness to take on responsibilities and challenges as assigned.

· Face-to-Face Discussions – This position requires face-to-face discussions with plant personnel.

· Self-Control – Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

· Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Wages

· Salary Ranges

Entry Level

Mid-Level

Senior Level

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Supplemental pay types:

• Yearly bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Quakertown, PA: Relocate before starting work (Required)

Work Location: In person