79 Remote Customer Service Representative Jobs in Philadelphia, PA
Eyeconic is Hiring a Remote Remote Customer Service Representative
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide exceptional customer service by addressing and resolving customer concerns and complaints
- Assist customers with product recommendations, online ordering, billing inquiries, and other general inquiries
- Act as a liaison between customers and other departments, including sales, operations, and returns, to ensure a seamless customer experience
- Maintain accurate records of customer interactions and transactions using our CRM system
- Educate customers on Eyeconic's products, services, and promotions
- Continuously look for opportunities to improve customer service processes and procedures
- Meet and exceed individual and team performance metrics
- High school diploma or equivalent; some college preferred
- Minimum of 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think on your feet
- Ability to remain calm and professional in high-stress situations
- Familiarity with CRM systems and ability to navigate multiple computer programs simultaneously
- Positive attitude and desire to go above and beyond for customers
- Able to work flexible hours, including evenings and weekends
- Passion for helping and connecting with others
- Knowledge of eyewear and vision care is a plus, but not required
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and supportive team environment
- Employee discounts on Eyeconic products
- Opportunities for growth and advancement within the company
- Competitive salary and benefits package
- A supportive and collaborative work environment
- Exposure to cutting-edge technology and innovative products
- Flexible work hours and the option to work remotely.
- Make history while having fun and passionate teammates.
- Retirement savings options and employee discounts and perks.
- Health benefits and generous paid time off.
- Company culture and values.
- Diversity and inclusion initiatives.
Join our team and be a part of revolutionizing the way people experience buying eyewear! Apply now to start your career with Eyeconic.
Skills: communication skills,active listening,problem-solving skills,empathy,time management,product knowledge,persuasion,adaptability,computer skills,receptionist duties,multitasking,appointment scheduling,teamwork,critical thinking,customer relationship management,relationship building,social perceptiveness,analytical thinking,cultural awareness,team building,conflict resolution,conflict management,negotiation skills,stress management,decision making,creativity skills,performance management,client management,vendor management,sales skills,crm systems,organizational & writing skills,emotional intelligence,client follow-up,social media management,technical skillset
Job Summary
Full Time
$40k-51k (estimate)
05/18/2024
11/10/2024
eyeconic.com
Sacramento, PA
<25
Related Companies
The job skills required for Remote Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Billing, Empathy, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Customer Service Representative positions, which can be used as a reference in future career path planning. As a Remote Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Customer Service Representative. You can explore the career advancement for a Remote Customer Service Representative below and select your interested title to get hiring information.
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