17 Customer Success Manager I Jobs in Seattle, WA
ExtraHop is Hiring a Remote Customer Success Manager I
- Engage ExtraHop end-users to provide targeted assistance and enablement
- Evaluate the operationalization of the ExtraHop install and deliver recommendations to increase value and adoption of the platform
- Play a leading role in assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training
- Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop
- Champion customer needs and opportunities for product enhancement with ExtraHop development teams
- Assess and document customer health and maturity levels to improve customer engagement strategy
- Play a leading role in establishing 'trusted advisor' status with our customers
- Anticipate customer satisfaction issues and recommend interventions to mitigate a churn or down sell event
- Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations
- Promote customers use of our community platform and self-service capabilities
- Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders
- Recognize organic opportunities for expansion/growth and engage Sales team to pursue
- Host and conduct recurring customer meetings, working sessions and Annual Business Reviews with customers
- Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product and Support
Required Qualifications And Experience
- Associate’s degree or equivalent experience, ideally in Business or Information Technology
- Minimum of 2-3 years experience with customer success and/or project coordination
- Experience working with Channel Partners
- Effective communication skills, both verbal and written
- Ability to multitask in a fast-paced but supportive environment
- Excellent attention to detail
- Process driven, with strong administrative skills
- Proficient user of the Salesforce.com CRM or similar
- Basic knowledge of Information Technology networking principles and application protocols
- Intermediate level skills with Microsoft Excel, must be familiar with formulas and basic data manipulation & analysis.
$63,000- $78,000 benefits
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
Job Summary
Full Time
IT Outsourcing & Consulting
$84k-110k (estimate)
04/28/2024
06/30/2024
extrahop.com
SEATTLE, WA
200 - 500
2007
ARIF KAREEM
$50M - $200M
IT Outsourcing & Consulting
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About ExtraHop
ExtraHop is on a mission to stop advanced threats with security that cant be undermined, outsmarted, or compromised. Our dynamic cyber defense platform uses cloud-scale AI to help enterprises detect and respond to advanced threatsbefore they compromise your business. When you dont have to choose between protecting your business and moving it forward, thats security, uncompromised.
The following is the career advancement route for Customer Success Manager I positions, which can be used as a reference in future career path planning. As a Customer Success Manager I, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager I. You can explore the career advancement for a Customer Success Manager I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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