109 Customer Success Manager (Remote) Jobs in Seattle, WA
Catapult Learning is Hiring a Remote Customer Success Manager (Remote)
About Us
The Opportunity
Product Expertise and Collaboration
- Become an expert in PD products, specifically PD technology products
- Develop product onboarding resources that enhance the customer onboarding experience
- Define and execute product engagement strategies with customers to deepen engagement and usage
- Develop and maintain strong working relationships with product, marketing, sales, and services teams
- Act as a strong customer advocate across all areas of the product
Account Management
- Collaborate with district and school leaders to plan effective implementations
- Onboard new customers, including demonstration and ongoing support
- Oversee Customer Success lifecycle processes to ensure assigned accounts have positive customer experiences, meet set utilization targets, and achieve desired outcomes with PD services
Performance Metrics
- Drive key metrics related to product implementations, including customer health, customer utilization, renewal rates, expansion opportunities, engagement data, etc.
- Experience
- 3 years of customer account management experience in the K-12 non-public and public education market
- Experience working in a business selling into the K-12 public school market
- Education
- Bachelors degree, MBA or other Masters degree preferred
- Other skills and capabilities
- Exceptional track record of customer account management and product support to grow a business
- Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
- Exceptional written and oral communication skills, including the ability to communicate to all organizational levels, to develop strong presentation materials, and to concisely summarize information for all audiences
- Excellent organizational and time management skills
- Highly detailed and organized
- Strong analytical and problem-solving skills
Job Summary
Full Time
IT Outsourcing & Consulting
$112k-159k (estimate)
03/28/2024
05/27/2024
catapultlearning.com
CAMDEN, NJ
3,000 - 7,500
2003
ALEXANDER KANE
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Catapult Learning
High Road Academy of Prince George's County is a company based out of 5100 Philadelphia Way, Lanham, Maryland, United States.
The following is the career advancement route for Customer Success Manager (Remote) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (Remote), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (Remote). You can explore the career advancement for a Customer Success Manager (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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