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Who We Are
Pulsara is the communication and logistics platform that unites distributed teams and fragmented technologies during dynamic events. To do this, we are building a multi-sided network that includes Public Safety, Public Health, Emergency Management, and Healthcare. It takes a cross-functional project team to navigate the Pulsara customer journey. Service Is Essential To Everything we do!
Please check out our Careers page (https://www.pulsara.com/careers) for more information about who we are as a company and as a team.
We Are An Equal Opportunity Employer
We do not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, pregnancy, family medical history or genetic information, political affiliation, military service, veteran status, mental or physical disability, or any other non-merit-based factors.
How You Will Contribute
Customer Success Managers (CSMs) at Pulsara are pivotal in ensuring customer satisfaction and platform utilization. They are tasked with post-sale activities, including Socialization, Workflow Identification, Application Configuration, Training, and identifying expansion opportunities. Collaborating closely with cross-functional teams, CSMs drive platform Adoption and Retention, focusing on building and retaining a robust network at SCALE.
Members of the Customer Success team oversee the implementation and training process of the Pulsara platform. Their responsibilities encompass ensuring customers are proficient in navigating the application (as designed) and configuring it to align with their organizational objectives. Beyond implementation, CSMs maintain proactive engagement with customers post-launch, monitoring utilization, identifying reporting requirements, and intervening to address emerging needs. They aim to enhance customer satisfaction and overall health by fostering collaborative solutions.
Responsibilities Include:
Who Would Thrive in This Role
We welcome candidates who possess a combination of education and/or work experience, with a preference for the following qualifications and traits:
Technology Skills:
Personal Attributes:
Travel
How We Embrace Remote Work
What We Offer
We use E-Verify to confirm the identity and employment eligibility of all new hires.
Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of an employment Visa at this time.
At Pulsara, we prioritize the safety and integrity of our team and our customers. Therefore, we conduct thorough background checks as a step in our hiring process, but only after a candidate has accepted a conditional offer of employment.
Full Time
IT Outsourcing & Consulting
$92k-120k (estimate)
05/11/2024
07/09/2024
pulsara.com
BOZEMAN, MT
50 - 100
2013
JAMES WOODSON
<$5M
IT Outsourcing & Consulting