24 Guest Service Representative Jobs in Cary, NC
Extended Stay America is Hiring a Guest Service Representative Near Cary, NC
Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests and ensuring their satisfaction throughout their stay. If you have a passion for hospitality and enjoy interacting with people, this is the perfect opportunity for you.
Responsibilities:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide information about hotel facilities, services, and local attractions
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel departments to ensure seamless guest experiences
- Utilize phone systems to answer calls and transfer them to the appropriate department or guest room
Qualifications:
- Previous experience in hospitality or customer service is preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and the ability to handle multiple phone lines
- Knowledge of hotel operations and guest service principles
- Proficiency in using computer systems for reservation management and guest information tracking
- Ability to work well under pressure in a fast-paced environment
- Multilingual skills are a plus, but not required
- Strong problem-solving skills and the ability to resolve guest issues effectively
At our company, we value our employees' contributions and offer competitive benefits packages. Join our team today as a Guest Service Agent and be part of creating memorable experiences for our guests.
Job Type: Part-time
Pay: $13.50 - $16.00 per hour
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Cary, NC 27513 (Required)
Ability to Relocate:
- Cary, NC 27513: Relocate before starting work (Required)
Work Location: In person
Job Summary
Part Time
Accommodations
$27k-36k (estimate)
04/05/2024
08/01/2024
extendedstayamerica.com
FLORENCE, KY
7,500 - 15,000
1995
Investment Company
BOBBY COPELAND
$1B - $3B
Accommodations
Related Companies
About Extended Stay America
Insight Venture Partnersfocuses on investing in growth-stage technology, software and internet-enabled businesses.
The job skills required for Guest Service Representative include Customer Service, Guest Service, Problem Solving, Confidentiality, Communication Skills, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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