Responsibilities

• Working in our engineering department enables you to immediately support design and development on multiple product lines
• You will also have the opportunity to use your ingenuity and be challenged to create new products for specific applications
• Work with outside sales staff to support sales growth of territory, coordinate activities with all functions within the Company for Distribution/OEM customers and field representatives
• Responds clearly, promptly and courteously to distributors, OEM and Field Sales inquiries regarding price and delivery; limited technical assistance; quotations follow up and order status
• Sends assembly instructions and customer drawings as required
• Reviews vendor managed accounts with our key customers
• Responsible for filing data entry and other general office tasks
• Provides required weekly status reports to key customers
• Provides back up service for the other Customer Service Representatives as required
• Accomplishes other special projects as directed by Customer Service Supervisor
• Builds team relationship with field service and all other Amphenol staff
• Process orders into order entry system
• Responsible to follow up on critical orders
• Reviews all confirming order and notify customers in writing of any discrepancies
• Performs reconciliation activities for assigned territories as required
• Handles customer complaints and processes returns and credits
• Alerts field staff to key opportunities and critical problems
• Collects competitive intelligence, including past quotations and buy history

Qualifications

• The ability to work cross culturally and cross functionally is necessary
• Possessing a high degree of analytical and critical thinking, creative problem solving and strong communications is necessary
• An appreciation and understanding of the value of diversity in the work place will also be required
• Strong computer skills required, plus excellent communication skills and ability to work independently with minimal supervision
• Must have a positive attitude, dependability, proven communication and problem solving skills and PC proficiency in Windows MS Office (Excel, work, outlook) and web based application