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About EXPR
EXPR is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. EXPR is traded on the NYSE under the symbol EXPR. For more information about our Company, please visit www.express.com/investor and for more information about our brands, please visit www.express.com, www.bonobos.com or www.upwest.com.
The Manager Service Delivery position is responsible for developing and maintaining key technology support functions including the Service Desk, Home Office Support, Technology Deployment and key Technology Enablement Applications (SalesForce, Remedy, Jira, Confluence, AirWatch, Slack, etc.). This person will play a significant role in defining the strategic and tactical direction and ongoing operations of these key support functions and applications. This position will engage cross-functionally at all levels of the organization and requires business and significant technical expertise. The desired person will be a leader and mentor to the team that is willing and able to jump in when needed as well as perform as technical expert in domains of relevance. This person will lead with emotional intelligence and is expected to be available and involved with resolving complex technical challenges within the enterprise. This Manager will work directly with our key vendor and business partners in support of the existing operations and will plan strategically to ensure the Express technology infrastructure and support organizations can support dynamic business initiatives and a robust application and infrastructure portfolio. This person will be responsible for taking part in the collaborative process of creating and supporting annual capital and expense budgets as well as multiyear, strategic roadmaps. Additionally this Manager will lead a virtual Incident Management team and provide 24x7 management support over critical outages.
KEY RESPONSIBILITIES
REQUIRED EXPERIENCE & QUALIFICATIONS
CRITICAL SKILLS & ATTRIBUTES
An equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. EXPR only hires individuals authorized for employment in the United States. EXPR is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.
Other
$107k-133k (estimate)
10/29/2023
04/04/2024
expr.com
Barberton, OH
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