We are deep SAP specialists and our customers expect us to be able to have a sensible conversation about SAP. As a Service Delivery Manager, you are the key interface between the Customer .

For that to be a trusted and value-added relationship, you need to be able to have meaningful conversations with SAP Functional, Technical and Management capabilities within the customer .

In addition to being fluent in ‘SAP Speak’, a good understanding of ITIL processes and terminologies is important, as is a level of affinity with Infrastructure Management, Data Lifecycle Management, and Solution Manager.

• You are innovative – You are happy to challenge established patterns in the industry if they do not make sense to customers; you are able to put yourself in the shoes of your customers and observe what we do from their perspective; you keep abreast of developments and know when to introduce them to your customers;
• Command authority naturally – You don’t need borrowed power to enlist the help of others – you just know how to do it – you are optimistic and are viewed in a favorable light and are valued by the organizations you work for;
• Possess quick sifting abilities, knowing what to note and what to ignore – The latter is more important since there’s almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data;
• Set, observe, and re-evaluate priorities frequently – You focus and prioritize by ranking what is on your plate constantly and by handling fewer actions, emails, attending fewer meetings, and generally limiting their data input;
• Ask good questions and listen to stakeholders – Great project managers don’t just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders;
• Do not use information as a weapon or a means of control – You communicate clearly, completely, and concisely, all the while giving others real information without fear of what they’ll do with it.
• Possess domain expertise in (agile) project and service management – You will end up not just having generic management skills; you will also have a deep familiarity with the multiple fields that operates in, the tools we operate, and the approaches we deploy that gives you a natural authority and solid strategic insight;

Job Type: Full-time

Salary: $53,953.09 - $64,975.77 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Compensation package:

• Yearly bonus

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your salary expectation ?

Experience:

• SAP: 1 year (Preferred)
• AWS: 1 year (Preferred)
• ITIL: 1 year (Preferred)
• DevOps: 1 year (Preferred)

Work Location: In person