Customer Service Representative - Appliance Delivery Company

Duties:
- Provide exceptional customer service to clients via phone and email.
- Answer customer inquiries and resolve issues in a timely and professional manner
- Utilize phone etiquette skills to handle a high volume of inbound calls
- Make outbound calls to follow up on customer inquiries or provide updates on scheduled deliveries.
- Perform data entry to update customer information accurately
- Assist customers with product selection, order placement, and tracking
- Handle customer complaints and provide appropriate solutions

Qualifications:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical skills to analyze customer needs and provide appropriate solutions
- Ability to handle difficult or irate customers with empathy and professionalism
- Proficient in data entry and computer skills
- Multilingual abilities, particularly in English and Spanish, are highly desirable

Join our team as a Customer Service Representative and be part of a dynamic company that values its employees. We offer competitive pay, comprehensive benefits package, and opportunities for career growth. Apply today to start your rewarding career in customer service!

Job Type: Full-time

Pay: From $120.00 per day

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person