201 Customer Account Manager Jobs in Raleigh, NC
Eventus WholeHealth is Hiring a Customer Account Manager Near Raleigh, NC
- Lead the implementation process of new facilities from business development hand off to go-live.
- Serve as primary point of contact for assigned facilities.
- Implement Eventus WholeHealth Better Together proprietary program in all assigned facilities.
- Act as liaison between the facility and Eventus WholeHealth providers and staff members to ensure effective collaboration, delivery of integrated services and excellent customer service.
- Conduct in-person quarterly reviews with facilities and monthly telephone reviews following the Better Together program format and reporting performance against established and agreed metrics.
- Responsible for monitoring the “pulse” of facility administrators and staff to ensure early identification and escalation of any issues.
- Resolve issues as they occur following the established processes and protocols.
- Ensure Eventus WholeHealth leadership and providers are informed regarding any changes in facility administration, ownership etc.
- Additional duties as assigned.
- Retaining Eventus WholeHealth services in 100% of facilities your are assigned.
- Gaining commitment from facilities for additional services provided by Eventus WholeHealth.
- Networking within the facility to ensure all residents and patients who are eligible and have a medical need for our services have completed the consenting process required to allow our providers to deliver care.
- Communicating diligently with Eventus WholeHealth leadership and providers in any instance where facility administration or staff indicate dissatisfaction with our services.
- Securing testimonials from existing facilities and referrals for new facilities.
- Establishing relationships with Acute Healthcare facilities and other organizations.
- Staying abreast of the latest developments in the long term care marketplace as it relates to facility consolidation, trends etc.
- Retaining existing facilities and leveraging relationships to generate leads for new facility opportunities.
- Identifying opportunities for possible new Eventus WholeHealth services based on facility feedback/requests.
- Establishing a close working relationship with Business Development team.
- Participating in industry/trade events as requested.
- Complying with all Eventus WholeHealth policies and procedures.
- Possessing a thorough understanding of and compliance with federal and state healthcare rules and regulations as they relate to post acute care facilities.
- Being knowledgeable about Medicare, Medicaid, Private Payer and other forms of insurance.
- Passion for the health and well being of patients and residents in post acute facilities.
- LPN or similar healthcare provider credential
- 3 years of experience in a Account Manager/Customer Service Role
- 5 years of experience in Post Acute Healthcare industry.
- Extensive experience in the post acute care market with experience in facility administration preferred.
- Excellent written and verbal communication skills
- Proven ability to work collaboratively with both clinical and non clinical personnel.
- Proven track record of account retention and revenue growth
- Able to analyze problems and strategize for better solutions
- Proficient computer skills, Windows 365 (Word, Excel, Power Point, Outlook) and Sales Force.com or similar CRM system.
- Willing to travel nearly 100% of the time with overnight travel estimated to be 25%
Job Summary
Full Time
Business Services
$83k-113k (estimate)
12/08/2023
06/03/2024
eventuswholehealth.com
CHARLOTTE, NC
100 - 200
2014
<$5M
Business Services
Related Companies
The job skills required for Customer Account Manager include Customer Service, Leadership, CRM, Commitment, Business Development, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Account Manager positions, which can be used as a reference in future career path planning. As a Customer Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Manager. You can explore the career advancement for a Customer Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Manager job description and responsibilities
A good Account Manager must be customer focused to build trust with customers.
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Manage the collections process while acting as a customer counselor by discussing benefits of timely lease agreement renewal payments.
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Providing technical support to customers before and after-sales.
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Stimulated customer retention through engagement of new group administration and establishing accuracy and completeness.
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The Customer Account Manager will lead the upsell and renewal strategy within a defined territory.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Manager jobs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
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Schedules customer meetings and travels to customer locations as required.
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Think about the skills needed to handle an angry customer.
02/09/2022: Biloxi, MS
Establish a dynamic team, and restructure as appropriate.
02/10/2022: Albany, NY
Upsells should align with customer goals.
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Step 3: View the best colleges and universities for Customer Account Manager.
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