Description

Job Summary

As a Member Services Associate your main objective will be to provide the highest level of service to our members, guests and program participants. Primary duties include responding to member and guest needs, promote memberships, programs and events and provide members and prospective members a first rate membership experience. Responsible for membership intake; communicating membership fees, structure and benefits. Provide program information and registration for all departments across the agency as needed. The hours are flexible with the possibility of working some Saturdays or Sundays. Occasional evenings and weekends required for agency-wide events. 

Duties and Responsibilities

1. Provide essential customer service to ensure member satisfaction and member appreciation. Greet all members and guest upon their arrival and departure from the building and ensure they follow proper check-in procedures.
2. Maintain current knowledge about all programs, services and activities offered at the J in order to promote these services and assist members with inquiries of these areas.
3. Serve as a liaison between members and staff by communicating member concerns to the proper supervisor.
4. Provide members and guests with information regarding membership structure, benefits, fees and policies and procedures of the agency. Conduct facility tours with prospective members.
5. Provide effective on-boarding experience for all new members; collecting member information and inputting into Salesforce, setting up financial information/payment collection, membership card printing.
6. Conduct point of sales and registrations for all areas of the agency via phone or in person transactions.
7. Conduct regular welcome calls to new members in order to welcome them to the J and ensure that they are provided information regarding member benefits, programs and events.
8. Responsible for assisting with administrative work for agency and area needs including collecting financial balances on member accounts.

Qualifications

• Minimum 2-3 years’ experience in customer service preferred or in a related field.
• Excellent communication skills; Ability to effectively interact professionally with all levels of internal and external personnel.
• Able to work nights and weekends.
• Deadline/task oriented – sense of urgency.
• High energy, proactive, requiring little direction, takes responsibility.
• Team oriented.
• Strong multi-tasking and problem solving skills.
• Ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns.
• Willingness to perform job tasks not part of immediate job responsibilities but aides in member satisfaction and getting the job done.
• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 
• Salesforce knowledge is a plus.