How to Apply

A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

* Excellent medical, dental and vision coverage effective on your very first day

* 2:1 Match on retirement savings

Responsibilities*

The Operating Room Front Desk (ORFD) is largely a `behind the scenes? position, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the CVC Operating Rooms and PACUs. As such, this person will oversee and perform Front Desk Operating Room and other clerical tasks, including but not limited to:

* Getting report from the previous clerk and following up on remaining items as needed.

* Remaining present at the desk to professionally and courteously answer calls, walk in questions, receive and distribute tubed products, etc. except when needed for work reasons.

* Developing and maintaining collaborative and collegial interactions and relationships with patients/family members, caregivers, providers, staff and coworkers.

* Scheduling add-on, urgent and emergent cases.

* Placing cases from waiting rooms into assigned rooms per Charge Nurse or Charge Anesthesia.

* Accurately and completely filling out forms (call-ins, Schedule Change Log, etc.)

* Logging and assisting venders as they come to the desk.

* Giving access to scrubs as needed and in line with department policies.

* Paging/assigning/contacting anesthesia and others as needed.

* Verifying patient locations for patient pick up and putting patients on call as needed.

* Printing O.R. schedule for charge nurses, anesthesia, etc.

* Performing billing and cycle counting functions including organizing paperwork, DPCs, counting and documenting cases, etc.

* Counting all DPCs post-op and compare to schedule case count (write case count on top of schedule), organizing paperwork appropriately for the biller.

* Logging, paging for and sending out specimens.

* Printing labels, wristbands, etc.

* Adhering to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others.

* Working well with minimal supervision.

* Miscellaneous administrative duties to include- managing dosimeters, conference room calendar for CVC OR, ordering supplies, maintenance requests, maintaining forms, labels and others as assigned.

Our entire team is expected to:

* Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients? day of surgery.

* Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.

* Act as patient and family advocate; contacting clinicians and others as appropriate to improve the experience. Provide wayfinding, resources (security, social work, maps), and comfort to family members and other guests.

* Use multiple software programs and other resources to confirm that patients flow through the system in a timely well-documented manner.

* Provide clerical support when needed; participate in other duties or projects as assigned.

* Identify process improvement opportunities, implement improvements and/or work with teams to implement larger initiatives. Develop Lean competencies and actively participate in Lean work processes, team huddles and continuous process improvements.

* Communicate, trouble shoot, and escalate concerns and issues.

* Understand and develop competencies related to complaint resolution and service recovery.

* Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others.

* Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists.

* Work as a team member to ensure consistency and efficiency.

* Appropriately utilize computers and other University of Michigan and Michigan Medicine resources.

* Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone.

Required Qualifications*

* High School diploma or GED.

* Ability and willingness to cover >1 location on an occasional basis.

* Exceptional interpersonal skills and ability to work well within a team setting.

* Ability to communicate effectively.

* Demonstrated active listening, written, verbal and information technology skills.

Associate: 2-3 years of related experience

Assistant: 0-2 years of related experience

Desired Qualifications*

* Prior Michigan Medicine experience.

* Experience with MiChart.

* Bachelor's degree.

Work Schedule

* The position is Part-time, 24hrs, 12hr shifts, 6pm - 6am (Saturday to Sunday & Sunday to Monday).

* There will be additional meetings and trainings that are outside of those hours. These will be announced in advance and attendance is mandatory.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

249081

Working Title

Patient Services Associate - CVC OR Front Desk

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Operating Rooms - CVC

Posting Begin/End Date

5/14/2024 - 5/21/2024

Career Interest

Healthcare Admin & Support

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