Overview:

We are seeking a professional and courteous Front Desk Agent to join our team in providing exceptional customer service in a hotel setting. *Summer Jobs are not available for this position.

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Reservations, check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services and amenities
- Handle guest concerns and issues promptly and effectively
- Process payments and maintain accurate guest accounts
- Maintain a tidy and organized front desk area

Skills:

- Previous hotel experience preferred
- Proficient in phone etiquette and handling phone systems
- Strong customer service skills with a focus on guest relations
- Ability to communicate effectively with guests and team members
- Knowledge of front desk operations and procedures

A Little About Weber's: Weber's is a family owned business that values competitive pay and benefits for its full-time employees.

After one year of continuous employment, staff is enrolled in our PROFIT SHARING PLAN which was created in 1950 by our founder, Herman Weber. This is a generous retirement plan that is not typically offered by other employers. On an annual basis, a portion of the companies profits is distributed to the employees enrolled in the plan. Over the past 5 years, Weber's has distributed one million dollars to the plan.

After one year of employment, full time employees receive a complimentary room on their birthday, 5 days of paid vacation and 6 days of paid time off. We also offer an option to purchase medical and dental through Weber’s group insurance and enroll in the company 401K Plan.

Weber's offers 50% employee discount for ordering off the menu. Staff is not required to clock out for meal breaks. The Weber family believes in promoting internal candidates into management positions.

After 2 years of continuous employment, employees receive 10 days of paid vacation.

We offer competitive pay, flexible scheduling, and opportunities for career growth within our hotel. If you are a friendly, organized, and customer-oriented individual, we would love to hear from you. Apply now to join our team !

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Food provided
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays

Work setting:

• In-person

Ability to Relocate:

• Ann Arbor, MI 48103: Relocate before starting work (Required)

Work Location: In person