JOB DESCRIPTION

Eterneva is the ashes-to-diamonds company that is bringing brightness and meaning to loss by delivering an experience that unlocks a positive way forward. Grounded in a clear purpose, we are built on the belief that when a loved one is lost we should not have to “move on,” we should be able to move forward with them. Through a compassionate, healing and participatory year-long process, Eterneva makes remarkable diamonds that are as unique as the stories, people and pets behind them.

This is a very exciting time for Eterneva. We are building the first globally recognizable brand in end- of-life, and plan to be the first modern unicorn that disrupts the antiquated death care industry.

ABOUT YOU

You are bright, confident, honest, genuine, and love to host people. You love to learn and are also looking for more meaning in your work. You can tell a winning story, both in person and via sms/text! You are empathetic, yet competitive. You can handle some ambiguity and continue to maintain a positive outlook on a consistent basis. You have the ability to challenge others with thought-provoking positions, are great at building genuine relationships and follow up with tenacity.

You have a successful track record with sales in a non-transactional environment. You stand out as a strong conversationalist with a genuine touch.

Our customers are going through one of the toughest times in their life, so it's our goal to bring brightness to their grief, and give them something positive to look forward to.

ABOUT THE ROLE

This role is a unique addition to our sales team. As a Sales Development Associate, you will be responsible for engaging leads that haven’t yet raised their hand - primarily through email, calls, and SMS/text messaging. This role aligns with our mission to provide support and comfort during the toughest stages of grief or busiest times in our customers' lives.

On a daily basis, the Sales Development Associate will be responsible for initiating and maintaining conversations with potential customers who have shown interest in our products or services, understanding their needs and preferences, providing personalized information and support, and guiding them through the sales process. By focusing on inbound inquiries, the SMS Sales Associate ensures that those reaching out to us receive timely, empathetic, and efficient responses.

Coordinating with other team members when necessary, managing inquiries with care, tracking and reporting on interactions, and contributing to the refinement of our engagement & communication strategies are also integral parts of this role.

TO APPLY:

1. Take our required hiring survey: https://surveys.cultureindex.com/s/SuMaAdnw73/52426

2. Show us you're serious in your cover letter! Let us know what about this role excites you, and why you're uniquely qualified to do great work!

ABOUT ETERNEVA

Eterneva is a celebration of life company that honors the lives of remarkable people and pets by turning their ashes into real diamonds.

The diamond is an extraordinary way to memorialize a loved one because it’s bright, it’s personal and it’s forever.

The year-long journey to create the diamond is just as special. We send pictures and videos of the process to give our customers something to look forward to during a tough time, and as a result, many say we change their relationship to grief.

It’s extremely meaningful work, and we make raving fans out of every customer we serve. They’ll fly across the country to visit us and send us handwritten letters to thank us for some much-needed brightness, and for impacting their life.

It’s our belief that remarkable people shouldn’t be forgotten, and it’s about time we brought meaning and celebration to end-of-life, instead of putting it in a box.

Eterneva's Lab is located in Kerrville, Texas.

Eterneva's Mission: To bring brightness and meaning to loss.

Eterneva Values

• Make it Count - On & Off the Field we show up every day with energy, enthusiasm, eager to do our best work. We also act with intention and invest in ourselves and our close relationships outside of work.

• How Can I Be Better? We have growth mindsets, high standards, and are always wanting to improve. We enjoy learning new things and practice extreme ownership over our mistakes.

• Do As You Say we follow through on what we commit to and are dependable and accountable.

• Get Their Back we develop strong relationships across the team, we support each other, and we know if the team fails, everyone fails.

• Be the Change we're passionate about our mission and don't accept the status quo. We're a source of brightness to our customers and always thinking about how we could add more value and create raving fans.

RESPONSIBILITIES

• Report to our VP of Sales & Partnerships

• Play a part in communication strategy & creation

• Recognizing trends and sharing feedback cross functionally

• Logging all communications in Salesforce & keep pipeline up-to-date

• Be willing and able to communicate via phone or video if requested at some point in the sales process

• Become knowledgeable about the process as well as the history of the company

• Create Raving Fans of every customer you talk to

QUALIFICATIONS

• Communication Skills: Excellent verbal and written communication skills are essential. The person will need to interact with a wide range of individuals, from prospective customers to current clients, and effectively convey the uniqueness of the diamond growth process.

• Sales Experience: Experience in sales, particularly in a consultative role, is crucial. This role will involve nurturing prospects until they’re ready to move forward, so understanding sales techniques and customer service principles is necessary.

• Empathy & Compassion: Given the nature of your business, a high degree of empathy and compassion is needed. Your customers are dealing with loss, so the ability to approach conversations with sensitivity is critical.

• Knowledge about the Product and Process: Although some of this will be taught on the job, an interest in, or knowledge about, diamonds and the diamond growth process would be beneficial.

• Flexibility: This role involves a mix of sales support and sales enablement, so the ability to switch between tasks and manage time effectively is crucial.

• Tech-Savvy: Familiarity with Salesforce (or another CRM) and multiple communication systems would be advantageous, to manage customer communications effectively.

• Detail-Oriented: The ability to manage, track, and follow-up with leads diligently is important for this role, and will contribute to the overall customer experience.

• Passion for the Mission: A strong alignment with Eterneva's mission and values, and a genuine desire to help people memorialize their loved ones, will help in building a strong connection with customers.

Eterneva is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Eterneva does not currently sponsor applicants for work visas.