Primary Responsibilities :

• Handle high volume of external inbound customer and sales agent inquiries.
• Front desk reception duties to include greeting customers, answering phones, and processing mail.
• Communicates product features and benefits and contract provision details.
• Ability to handle most customer interactions independently.
• Ability to explain basic information in functional area.
• Maintains satisfactory level of key performance indicators according to departmental requirements.

Qualifications :

• Associates, or bachelor’s degree preferred, or equivalent years of related experience.
• Minimum years of customer service and / or call center experience required.
• Accountable, ethical, good decision-making ability
• Strong written and verbal communication skills required.
• Excellent computer skills and ability to multitask.
• Training & Development : Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing.
• Coaching and feedback are provided to help you gain the necessary skills to be successful.

Shift Information :

• Monday through Friday with a rotating Saturday.
• Candidates should be flexible to work any shift between AM PM CST during the work week.
6 hours ago