Representative Responsibilities:

• Answering telephone support lines to assist customers regarding specific product line(s).

• Analyzes problems with non-functioning or malfunctioning electro/mechanical equipment of software to identify problem areas and recommends corrective actions.
• Provides pre-sale and post-sale support of company products.
• Provides technical support in sales presentations, product demonstration, installation and troubleshooting of product lines.
• Responsible for initiating and maintaining contact and providing overall support to the dealer network and end users regarding performance of the assigned product line.
• Maintains a database of all product failures so that recommendations and design issues can be reported to engineering.
• Works closely with engineering in communicating new software revisions to customer database.
• Other tasks as assigned

Minimum Qualifications:

• Bachelor’s Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
• 0-3 years of job-related experience
• Minimum 2 years of real-world programming and lighting design experience in Hog Control preferred.
• Knowledge of technical theatre and/or knowledge of electronics and/or electrical theories or practices
• Strong communication, organizational, problem solving and interpersonal skills
• Computer skills
• Customer service skills
• Able to drive automobile and have an acceptable driving record
• Able to think quickly, creatively, objectively and decisively
• Able to work well under pressure and defuse volatile situations
• Able to work well independently

Job Type: Full-time