Requisition ID: 839298
Position: Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.
GENERAL FUNCTION
The Store Maintenance Specialist is responsible for timely execution of Maintenance and Repairs across our EssilorLuxottica brands and will be responsible for reviewing and understanding data trends and providing service in a cost-effective manner. This position will work independently and will consistently demonstrate sound judgment in decision-making and will need to think strategically and analytically to improve processes. The Store Maintenance Specialist provides diligent follow-up, communication, feedback, and intervention with service providers and the Executive Leadership Team on Work Orders/Projects. This role will also help to create process and structure using a multitude of daily analytical reports.
MAJOR DUTIES AND RESPONSIBILITIES

• Actively manage daily Work Order volume and proactively communicate with Store Maintenance and Brand Leadership partners as appropriate.
• Ability to analyze and understand data for the purpose of identifying trends, cost drivers and suggest necessary changes to support business initiatives.
• Understand current business KPIs by proposing and creating business actions to help achieve them.
• Create, review, and evaluate system generated service partner reports to assess vendor performance and provide necessary feedback.
• Continually look for opportunities to optimize vendor responsiveness, reduce repair/replacement time and overall costs
• Identify trends using a variety of Reporting Tools to support overall Brand Performance
• Track and review budget performance with Store Maintenance's Executive Leadership and Finance teams.
• Identify, support and report on Luxottica's Capital Expenditure (CapEx) program
• Lead and execute a variety of cross functional Projects across multiple brands

BASIC QUALIFICATIONS

• Bachelor's Degree in Business Management or related field
• 3 years' work experience in retail maintenance environment
• Superior communication skills - both verbal and written
• Strong computer skills - Outlook, Word, Excel, and PowerPoint
• Ability to think strategically and creatively.
• Ability to navigate and make decisions without clear direction.
• Proven ability to convert data into plans.
• Organized-driven team member, able to act independently, and capable of switching rapidly between different projects/tasks in a fast-paced environment.

PREFERRED QUALIFICATIONS

• Understanding of facilities repairs and maintenance in a complex retail environment.
• Experience using Service Channel

Pay Range: 60,405.80 - 88,424.80
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.