Technical Writer Tampa Boston Jersey City, NJ ref

Skills: Technical Writer, Microsoft Office, MadCap

MUST HAVE:

6 years of experience as Technical Writer.

Knowledge on given products and capture information on business line strategies.

Experience in creating documents, products and content that help users to use products most efficiently.

NICE TO HAVE:

Education: Bachelor’s degree preferred.

Knowledge in MS Office including Excel, Word, SharePoint, and PowerPoint.

Experience level: Associate Experience required: 4 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Financial Services Compensation: View salary Total position: 1 Relocation assistance: No Visa : Only US citizens and Greencard holders
JOB DESCRIPTION:

Associate Technical Writers at DTCC create document and in-product help content that help clients and collaborators to use DTCC products accurately.
They develop knowledge of given DTCC products and capture information on business line strategies and initiatives along with end user needs to apply in developing documentation solutions that optimize the client experience and supports more independent use of DTCC products.
Types of results include user guides, On-Line Help, technical specifications, standard methodologies documents, FAQs and more.
RESPONSIBILITIES:

Create documents and in-product help content that help users to use DTCC products most efficiently, ensuring accuracy and quality of all results
Translates technical concepts into clear, easy-to-understand, logically organized content
Develops deep understanding of one or more DTCC business areas
Builds and champions relationships with a range of customers
Adheres to defined documentation processes and standards established within DTCC Learning
Follows prescribed templates in Microsoft Office and/or MadCap flare to build document and in-product help content
Keeps up-to-date with and applies emerging & current learning/documentation/curation trends as well as standard methodologies
Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriately
QUALIFICATIONS:

Minimum of 4 years of related experience
Bachelor's degree preferred with Masters or equivalent experience