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Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Customer Support Specialist for an exciting opportunity located in Ashburn, Va.
Job Description and Responsibilities
Exciting opportunity supporting a Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) environment consisting of approximately 75,000 business users using CBP approved Windows or Mac baseline operating systems (OS). The program delivers Engineering, Operations, Cybersecurity, and Service Management in support of a) Windows 10 and Windows 11 platforms managed using Microsoft Endpoint Management solutions, Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune in a hybrid joined Azure and on premises co-managed Active Directory; and b) MacOS environment (MacOS Monterey, Big Sur, Catalina) using the Casper Administration Management (CAM) and JAMF mobile device management system. JAMF leverages on premises Active Directory for the management of devices.
The primary responsibilities of this role include:
Required Knowledge, Skills and Abilities (KSA)
Desired KSA
Minimum Training, Education, and Certifications
Minimum Clearance
Physical Requirements
Additional Requirements
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Full Time
Investment Management
$47k-58k (estimate)
10/07/2023
05/03/2024
theesmgroup.com
MINNEAPOLIS, MN
25 - 50
2005
Private
DAN HUNT
$5M - $10M
Investment Management
The job skills required for Customer Support Specialist (1006058) include Customer Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (1006058). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (1006058). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist (1006058) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (1006058), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (1006058). You can explore the career advancement for a Customer Support Specialist (1006058) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.