Overview

ERP International, LLC (www.erpinternational.com) is currently seeking a Full Time Helpdesk Support Specialist to support our DOC - OIG technical support program. Qualified candidates are urged to apply to learn more about this great opportunity!

Culture of ERP: Fast-paced, fun, collaborative, energetic, and positive. 

Be the Best! Join our exceptional team in a dynamic work environment only to discover the immense job satisfaction and pride of being an ERP Employee! Apply online today and discover more about this exceptional employment opportunity.

ERP International is honored to have been named one of The Washington Post’s 2023 Top Workplaces for the third year in a row!

Connect With Us! Apply online today and discover more about this exceptional employment opportunity. www.erpinternational.com

ERP Offers Employees:

* Competitive Salaries & Benefits!* Health Advocate & Concierge Services!* Unlimited Job- Related Training & Development!

* Employee Recognition & Incentive Programs!

* Employee Appreciation & Company Sponsored Events!* Opportunity to work with leading edge technology!

* Community Outreach & Charity Work!

About ERP International, LLC: ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.

Responsibilities

Job Specific Details and Tasks:

• Manage and resolve help desk tickets.
• Provide Tier I, Tier II help desk support.
• Resolve software and hardware issues.
• Work extensively directly with OIG clients on IT concerns and issues.
• Knowledge of the ServiceDesk Plus ticketing system or similar
• Other duties as assigned. 

Minimum Requirements:

• Experience supporting DOC OIG or similar organization preferred.
• Strong customer support skills
• Strong written and verbal communications skills
• Knowledge of the ServiceDesk Plus ticketing system or similar
• Knowledge of ITIL best practices
• Knowledge working and supporting the following products and tools:
• Microsoft Exchange
• SCCM Administration
• Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)
• Microsoft Distributed File System (DFS)
• Enterprise Mobile Devices (i.e., iPhone, Blackberry and Android Devices)
• Microsoft Active Directory (AD)
• Microsoft Domain Name Services (DNS)
• Microsoft Dynamic Host Configuration Protocol (DHCP)
• Smart Card Authentication
• Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption)
• Enterprise Communication Services (i.e., TEAMS for Business)
• Microsoft SharePoint end-users support
• Microsoft Windows 10
• VPN and PIN Card Troubleshooting
• Internet-based VOIP desk phone systems
• ZScaler
• Adobe
• Outlook Email archive management
• Network Printers
• Microsoft Office products
• Ticketing System (i.e., ServiceDesk Plus)
• Audio & Video Conferencing Support
• General System Administration

Qualifications

Required Education: Associate Degree in Computer Science or a related field of study is desired. Bachelor’s Degree is preferred.

Clearance Requirements: Must be able to obtain Security Clearance - NACI

Required Experience: 3 -5 years of Help Desk Specialist Experience

Standard Interview & Selection Process:

• Recruiter Pre-Screen
• If selected, Interview with Hiring Manager and/or Technical Lead