This position ensures the smooth operation of all firm events, including both external and internal facing receptions, lunches, client education seminars and dinner meetings. Strong communication skills are required in working with both internal and external clients, as well as a strong desire to serve others. Working knowledge of video conference technology is required. This position includes food and beverage ordering, coordination, meeting setup, and cleanup of catered events, and the handling of any client requirement with a positive “can-do” attitude. This person will be a member of the Reception Team and is cross trained for every area of the Reception department.

Essential Job Responsibilities

• Catering/Event Planning:

Execute and evaluate all internal and external events, receptions, lunch and dinner meetings, as well as providing meals and snacks for internal teams. Direct event planning process with key internal and external clients to enhance presentation and event standards for all conferences and internal events, including retirements, anniversary and holiday events. Communicate usage policies, procedures, and cost impact to the firm and its clients. Assist clients in managing and finalizing all events, including meeting room setup, registration table setup, name tag preparation, and greeting guests. Recommend improvements to the event service process in order to ensure a successful meeting and event environment. Problem solve the unexpected and have the ability to change direction quickly. Interview and choose vendors for lunch meetings and catered events. Provide ongoing feedback on ways to improve processes.

• General Office/Clerical Responsibilities:

Obtain competitive quotes and bids for equipment and services and provide cost estimates to clients and firm. Lead other members of the Reception Team in planning menus, meetings, logistics, room setup and equipment requirements. Maintain standard hospitality supply inventory and price and coordinate special order items as needed. Provide multi-line switchboard backup to Reception Team. Requires typing/computer skills, including calendar management through Outlook and conference room management software

• Client Service Responsibilities

Scope of the position includes supporting office reception as needed; answering all telephones, including switchboards. Ability to maintain a busy client reception, direct clients to proper offices and make sure they are not kept waiting. Ability to handle all service-related deliveries. Assist with conference room set up and maintenance. Heavy interaction with secretaries and attorneys, with the ability to handle different personalities and situations and maintain a positive and helpful attitude.

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1-year work experience, client service-oriented preferred
• Good customer service skills, including tact in handling complaints
• Good verbal and written communication skills
• Ability to manage multiple projects at a high level
• Experience planning and catering special events and food and beverage functions preferred
• Attention to detail and ability to multitask in a fast-paced environment
• Ability to lift or move 40 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended periods of time
• Working knowledge of Microsoft, Outlook, Word, and Excel

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $16.85 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Application Question(s):

• What is your desired rate of pay?

Work Location: In person