Position Description:
Summary: Manages apartment or development by performing the following duties personally or through subordinate staff.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Shows prospective tenants apartments, explains occupancy terms and amenities.
2. Informs prospective tenants of availability of nearby schools, shopping malls, recreational facilities, and public transportation.
3. Rents or leases apartments, collects security deposit as required, and completes lease form outlining conditions and terms of occupancy if lease required.
4. Collects rents due and issues receipts.
5. Investigates tenant complaints about malfunctions of utilities or furnished household appliances or goods, and inspects vacated apartments to determine needed repairs or maintenance.
6. Directs and coordinates activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work, or arranges for outside personnel to perform maintenance.
7. Resolves tenant complaints concerning other tenants or visitors.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance;
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others.
Managing People - Takes responsibility for subordinates' activities; Makes self available to staff.
Quality Management - Looks for ways to improve and promote quality.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
Diversity - Shows respect and sensitivity for cultural differences.
Organizational Support - Follows policies and procedures.
Strategic Thinking - Analyzes market and competition.
Adaptability - Adapts to changes in the work environment; Manages competing demands.
Attendance/Punctuality - Is consistently at work and on time;
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quantity - Meets productivity standards.
Safety and Security - Observes safety and security procedures.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of residents or employees of organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and Yardi
Supervisory Responsibilities:
Directly supervises community employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
Benefits
Basic life
Dental
LTD
Health
HSA
STD
Vision
Voluntary Life
FSA
401(k)