EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.

Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power / full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment.

Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

The Customer Service Representative will coordinate and execute administrative duties, as well as support account, sales, and service activities with a very strong focus on material return authorizations (MRA's) and processing credits.

HYBRID work schedule!

Tuesday, Wednesday, and Thursday reporting into the Corporate office in Reading, PA.

Monday and Friday work remotely.

• Communicate effectively via telephone and email.
• Process domestic and international MRA’s ensuring the accuracy of the information provided and initiating communication necessary to guarantee customer satisfaction.
• Provide total support to field locations and manufacturing facilities on inquiries in order to obtain a resolution of issues and have the ability to understand the manufacturing process, production planning, sales, and financial effort.
• Liaise with the accounts department in relation to customers with credit or invoice issues.
• Process all warranty claims and advise customers of outcomes.
• Liaise with the Purchasing Officer / Logistics Coordinator in regard to ordering stock.
• Coordinate with the inside sales team on informing the customer when delivery dates will not be met.
• This position has no supervisory responsibilities
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1-3 years of account / customer service experience in a fast-paced office environment.
• Competent computer skills in Microsoft Office
• Excellent customer service skills and an outstanding phone manner.
• Fluent in the local language to a very high standard and possessing strong communication skills, as a liaison with customers and internal stakeholders, is a large focus within the job
• Well organized and possess a high level of administrative ability to effectively manage the complexity and order volumes.
• Proficient in using ERP / MRP enterprise software packages.

Preferred Qualifications

Bachelor’s Degree in business or a related field

General Job Requirements

• This position will work in an office setting, expect minimal physical demands.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EEO / Minority / Female / Vets / Disabled

Last updated : 2024-05-10