42 call center representative Jobs in los angeles, ca
Tunnel Vision Productions is Hiring a Call center representative Near Los Angeles, CA
Job Description
- Answering incoming calls and responding to customer inquiries
- Resolving customer complaints and issues
- Providing information about products or services
- Handling customer orders, payments, and returns
- Managing and updating customer accounts
- Upselling products or services to customers
- Following communication scripts and procedures
- Identifying and escalating priority issues
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Monitoring and maintaining customer satisfaction levels
- Meeting personal and team qualitative and quantitative targets
- Generating sales leads
- Providing feedback on the efficiency of the customer service process
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Working with other departments to resolve customer issues
- High school diploma or equivalent
- Prior experience in a customer service environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle high-stress situations
- Good time management and organizational skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and knowledge of CRM systems
- Adaptability to different personality types
- Empathetic and patient approach to resolving customer issues
- Ability to multitask and prioritize tasks
- Conflict resolution and negotiation skills
- Ability to work well in a team environment
- Willingness to work flexible hours, including evenings and weekends
- Positive and proactive attitude
Job Summary
Full Time
$49k-63k (estimate)
06/09/2024
06/22/2024
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
