3 Help Desk Technician Jobs in Beachwood, OH
Encore Strategic is Hiring a Help Desk Technician Near Beachwood, OH
Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.
Position Highlights:
- $50,000 scalable based upon experience
- Retirement plan, PTO, health insurance benefits, and bonus plan
- Hybrid work schedule (Up to 2 days remote) after training completed
- Friendly, people-focused management and technical mentors
- Support common business applications (O365) via email, phone, and on-site support for 100 SMB’s
- Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
- Troubleshoot a wide variety of on-premises, and cloud environments
- Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
- Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
- Confidence and commitment to top-tier customer service in a fast-paced environment
- Ability to stay organized and follow tasks through to completion with accuracy
- Willingness and ability to learn new applications and skills
- 0-2 years of hands-on PC support experience
- Office 365 experience
- A general knowledge of different hardware platforms, cloud services, and line of business applications
- Quick apply with your resume
- Get a head start on the application process through our online portal here:
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Job Summary
Full Time
$55k-69k (estimate)
05/12/2024
06/26/2024
The job skills required for Help Desk Technician include Help Desk, Customer Service, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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