Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand, and it is our mission to make a lasting positive impression on every person we encounter. Encore service Group is 100% healthcare focused currently serving Michigan and Ohio. We provide non-emergency medical transportation, shuttle services, valet parking, service excellence consulting and coaching, parking/garage management and welcome desk/concierge services.

We are currently seeking a Director of Operations to oversee and direct 4-5 of our Detroit market hospitals. The ideal candidate is dependable, detail oriented, energetic, and compassionate. They should be an outstanding communicator, have strong leadership skills and thrive in a team environment. Valet parking experience is preferred but not required.

Position requirements 

• 4-year college degree preferred, however, in lieu we will also consider “relevant” work history in parking and hospitality management.
• Proficiency with Microsoft office products – word, excel, PowerPoint.
• Extensive experience with budgeting, forecasting and P&L statements
• Ability to manage and lead a team of more than 40 people
• Ability to manage multiple departments that will fall under “parking”.
• MVR, Criminal Background and Drug Screen will be required.
• Excellent work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines
• Must be able to work outside in inclement weather “if necessary”
• All employees must maintain a well kempt and professional appearance

Duties and responsibilities 

• Work closely with client/facility management
• Communicate effectively with both the client and the Corporate Office in a timely manner
• Interview, hire, and develop new team members
• Schedule shifts and verify time & attendance tracking
• Control spending and keep expenses within approved budget
• Ensures the facility and employees are operating in accordance with company policy at all hospital locations

*This description is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position, Encore Service Group reserves the right to modify or change the essential functions of the job based on business necessity.

Encore Service Group offers healthcare benefits, 401k match and paid vacation. 

If this sounds like the position for you, please submit a current resume. We look forward to hearing from you!