You haven't searched anything yet.
Encantado is seeking a Help Desk Technical Lead to support a major national laboratory.
This position plays a crucial role in the ITIL Service Operation stage, specifically within the Incident Management and Request Fulfillment processes. They act as the single point of contact for users, addressing their technical issues and service requests while adhering to ITIL best practices.
Culture:
Contribute to a positive and inclusive environment: Treat everyone with respect, value diverse perspectives, and actively contribute to a welcoming atmosphere where everyone feels heard and valued.
We offer:
Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Provide escalation support for help desk troubleshooting needs and training as well as potential to visit end users in the field as needed.
Required Skills:
Two years of PC support, diagnostic/troubleshooting, & repair experience is required.
Must have a working knowledge of PC operations which include Hardware, network settings, operating system, & MS Office applications.
Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
Ability to type 50 WPM
Desired experiences and skills include:
1 year of experience in the current customer environment.
Demonstrated experience with Mac Operating Systems and hardware.
Technical Certifications such as: A , NET , ACMT, Microsoft Fundamentals, etc.
ITIL v4 Foundations Certification.
Experience working with Mac OS and hardware.
ServiceNow Experience
Experience with KCS methodology
Please note: This job description is not intended to be an exhaustive list of all responsibilities, duties, and qualifications associated with the position.
About Us:
Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.
It has been and continues to be the policy of Encantado Technical Solutions to provide equalemployment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
Full Time
$76k-96k (estimate)
06/20/2024
07/06/2024