90 Client Relationship Manager Jobs in Dallas, TX
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Enable Resource Group LLC is Hiring a Client Relationship Manager Near Dallas, TX
Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty two years by providing sound technology solutions and excellent customer service; our mission is to "Change Lives by Serving Those Who Serve."
- Serves as the primary business point of contact at Enable for all client issues for assigned clients
- Enjoys and actively seeks to build relationships with current and potential clients. (This will include identifying potential clients, establishing relationships, managing the necessary sales cycle, and working to provide appropriate client solutions.)
- Develops a plan to maintain regular contact with assigned clients, both via phone and regular site visits to build the relationship and develop trust
- Assist clients with identifying technology needs and highlighting possible solutions, helping to connect the dots between the client’s felt needs and possible technical solutions
- Monitor service delivery to assigned clients, intervening when necessary, advocating for and escalating as necessary to ensure that the client experiences excellent service
- Accurately capture and clearly communicate pertinent client issue details to allow for management & tracking of the issue until it is successfully resolved.
- Review all client invoices to ensure accuracy per the contract and per added and/or project services.
- Manage and ensure all client renewal discussions occur on a timely basis, are negotiated as necessary, and completed at least 3 months prior to any contract end date.
- Participate in local office project meetings to provide context and input so that all involved team members are familiar with project work occurring in their clients’ environments
- Manage the new client onboarding experience, set proper client expectations, and set realistic onboarding project timeframes for maximum success.
- Maintain records of project proposals and service agreements for each client
Key Deliverables:
- Build and maintain relationships with new and existing clients
- Provide clients with new or renewal agreements and contracts in a timely manner
- Ensure client invoices and other communications items are appropriate and accurate prior to them being delivered to the client
- Ensure the client Accounts Receivables are always in order.
- Participate, along with the client’s Strategy Consultant, in periodic business reviews that inform the client and help develop future technology plans and roadmaps
- Maintain clear and up-to-date documentation in the Enable ticketing systems of client concerns and issues and to ensure successful resolution
Minimum Requirements:
Abilities required:
- Excellent client facing skills:
- Clear, confident and professional communication
- Proactive, service-focused attitude Exhibits poise, confidence, patience and calmness
- Personable, relatable and trustworthy
- Intuitive, with strong problem-solving skills
- Effective writing and presentation skills
- Possesses the ability to prioritize effectively
- Organized & possesses ability to ensure detailed tasks are completed.
- Detail oriented
- Technical skills:
- Proficient with Microsoft Office products
- Ability to learn and use other enterprise systems
Working Conditions
- Normal working hours are 8 AM to 5 PM on Monday through Friday.
- Due to the nature of the role and the leadership responsibilities, work beyond the normal hours will at times be necessary and expected as needed in order to ensure client needs are met.
- Some short term out of town travel may be required
To find out more information about Enable and our mission, visit our website at https://enableministry.com/
NO CALLS PLEASE.
Job Summary
Full Time
IT Outsourcing & Consulting
$75k-98k (estimate)
03/02/2024
05/14/2024
enableresourcegroup.com
BRENTWOOD, TN
25 - 50
2001
MELODY PARLETT
<$5M
IT Outsourcing & Consulting
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The job skills required for Client Relationship Manager include Client Relationship, Problem Solving, Leadership, Client Service, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relationship Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relationship Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Relationship Manager positions, which can be used as a reference in future career path planning. As a Client Relationship Manager, it can be promoted into senior positions as a SB Financial Services Relationship Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relationship Manager. You can explore the career advancement for a Client Relationship Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Relationship Manager job description and responsibilities
While account executives focus on the goals of their employer throughout their communications with clients, the targets of client relationship managers are more closely aligned to those of the client.
03/15/2022: Troy, NY
Client relationship managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.
03/04/2022: Santa Cruz, CA
Build positive and productive relationships with clients for business growth.
01/20/2022: Concord, NH
Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
03/25/2022: New Orleans, LA
To maintain this strong client relationship, the client relations manager must consistently work to ensure they satisfy the client.
04/07/2022: Stockton, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Relationship Manager jobs
Since they work directly with clients, they often conduct meetings with clients via phone calls, emails or video chats.
02/28/2022: Topeka, KS
Some may travel to conferences and conventions to mingle with current clients and recruit prospective customers.
03/28/2022: Detroit, MI
Learning the needs of clients and developing plans to meet them.
04/08/2022: Bridgeport, CT
Have a genuine care for the success of the business.
02/25/2022: Utica, NY
Managers must understand the different reasons for the types of relationships, and provide the customer with what they are looking for.
03/21/2022: Springfield, MO
Step 3: View the best colleges and universities for Client Relationship Manager.
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