Overview

Customer Service Representative - Facilities Support 

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

Responsibilities

The Position:

We are looking for Customer Service agents to join a fast-paced and energetic customer service team for a facilities management program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

Qualifications

You Will Need:

• Above average customer service skills
• Strong written and verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and Internet skills
• Ability to navigate between multiple computer screens/tabs
• Quick learner who enjoys using trouble-shooting and problem solving skills
• Ability to work both as an individual and as a team member

Nice to Have:

• High School Diploma or equivalent
• Must be familiar with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred
• Variety of shifts available. Availability for 1 weekend day preferred

EMS Offers:

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
• Casual dress attire
• Individual work spaces
• Complimentary breakfast on Fridays
• Free parking
• North-West Omaha location