1 Helpdesk Technician Job in Decatur, AL
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Empower Rental Group is Hiring a Helpdesk Technician Near Decatur, AL
The primary purpose of the Helpdesk Technician is to provide the company with information technology services and support to optimize operational efficiency. Their duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems, whilst providing customer service to employees for IT needs.
Company Benefits
- 401(k)
- 401(k) matching
- Free Employee Medical Insurance
- Health Insurance
- Dental Insurance
- Health Savings Account
- Vision insurance
- Employer-paid life insurance
- Employee Assistance Program
- Employer paid STD and LTD Disability benefits
- Paid Parental leave
- Paid time off
- Referral program
- Retirement plan
- Employee Sharing Program
- Manage and respond to IT Helpdesk requests.
- Create and manage user accounts in company applications.
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Setup and maintain company computers, printers, and network equipment.
- Talking to team members through basic problem-solving processes.
- Providing basic computer training.
- Troubleshoot network issues.
- Provide updates and escalate issues to IT management as needed.
- Ability to travel to company sites as needed.
- Perform other related duties as assigned.
- Maintains a safe work environment.
- 3 years working as a help desk specialist.
- Excellent Customer Service Skills – for both internal and external customers.
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
- Knowledge of computer software systems, including databases, office applications, and operating systems.
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- Ability to troubleshoot complex hardware and software issues.
- Strong interpersonal skills with the ability to communicate effectively across all levels of the organization
- Awareness and understanding of various technology trends
- Good planning, analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills
- Ability to operate effectively in a fast-paced environment.
Job Summary
Other
$46k-57k (estimate)
05/22/2024
06/15/2024
The job skills required for Helpdesk Technician include Help Desk, Customer Service, Problem Solving, Computer Hardware, Planning, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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