Responsible for the coordination of all aspects of customer service to members. Maintains records and reports of all clerical activities related to services provided. Oversees clerical staff in our centralized area while ensuring that they are acting in accordance with the organization's policies and procedures.

• Support clerical Supervisor in staff orientation, training and ongoing in-service. 
• Ensure adequate staff coverage to effectively address operational needs.
• Assist with implementation of operational policies and procedures to ensure efficient processing 1f appointments, cancellations and rescheduling requests using the EMR system. 
• Handle all aspects of initial registration and verification of member eligibility.
• Support with payroll, in the absence of Clerical Supervisor.
• Collaborate with other departments to ensure timely provision of healthcare services. 
• Maintain and frequently monitor provider schedule templates. Adjust and revise templates as needed.
• Perform managerial or administrative support work, as needed. 
• Report on activities of department on a daily basis.
• Exhibit excellent customer service. 
• Other duties as operationally required.

Qualifications:

• High school graduate.
• A minimum of two years' experience in a healthcare setting. Prior supervisory experience preferred.
• Compute literate.
• Ability to multi-task and collaborate with team members. 
• Effective leader with ability to communicate with all management levels of the organization.

We offer a competitive salary and the following benefits:

• Medical, Dental, Vision, Pharmacy and Mental health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
• 401(k) Plan
• Life Insurance
• Tuition Reimbursement
• Short Term and Long Term Disability Benefits 
• Legal Services
• Wellness Benefits

Covid vaccination required for all health center employees. 

Annual salary starts at $70,000.