A Day in the Life

We are seeking an experienced customer success leader to become our Implementation Team Lead. In this role, you will be tasked with enhancing operational efficiency and significantly reducing the time it takes to onboard customers, regardless of their size. This position requires a strategic thinker who can manage project timelines, oversee successful project completion, and ensure alignment with our key business objectives.

A typical day for this position at Rinsed includes the following:

• Operational Improvement: Continuously identify and implement strategies to improve the efficiency of the technical onboarding process into the Rinsed platform. Focus on reducing the time required to onboard new customers by optimizing each step of the implementation process.
• Team Leadership and Project Management: Oversee a team of implementation managers, ensuring projects are delivered on time and objectives are met. Drive team performance through effective leadership and proactive problem-solving.
• Development and Training: Understand our software implementation end to end. Ensure every team member is equipped with the necessary skills and tools to excel, through structured development plans and training in our implementation methodologies.
• Third-Party Integrations: Enhance and maintain partnerships with third-party software and hardware companies to streamline integrations, reduce bottlenecks, and increase collaboration.
• Cross-Functional Integration: Foster strong collaborative ties with internal teams—such as sales, marketing, engineering, platform, and customer success—to create a unified approach to client onboarding.
• Mentoring and Support: Provide ongoing mentorship to your team, focusing on workload management and professional development. Address and escalate any issues related to projects, platforms, or processes.
• Stakeholder Engagement: Keep both internal and external stakeholders regularly informed and aligned with project timelines and strategic initiatives.

About You

• 5 years of experience driving complex software implementation processes
• Strong background in project management and operational process improvement within a SaaS environment.
• Proven leadership skills with the ability to manage multidisciplinary teams and complex projects.
• Demonstrated track record of reducing onboarding times and enhancing customer satisfaction.
• Excellent problem-solving, organizational, and analytical skills.
• You're highly operational and can manage teams to metrics.
• Experience deploying product integrations involving hardware and software 
• You’re coachable, take extreme ownership, and trust the process
• You’re excited to work with a team of low-ego, intellectually-curious, doers

Our Investment in You

• Impact and Influence: By joining as one of our early team members, you have the opportunity for outsized impact and to shape the future of Rinsed.
• Compensation and Benefits: Competitive salary and benefits package including unlimited PTO, health, dental, and vision insurance.
• Leadership and Strategy: Work closely with our founders and leadership team to drive the Customer Success strategy and execute key initiatives.
• Team Culture: Become part of an incredible team known for its blend of hustle, productivity, and fun.