Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to connect to consumers across marketing, commerce, and care.

About the Marketing Team

Marketing is the centre of creativity at Emplifi. We are a growing department with a ‘can do’ attitude that prides ourselves on setting aggressive goals and not just meeting them but exceeding them. Every role on our team holds a key function in the success of our business. You'll work alongside skilled marketing experts, build your marketing prowess, and collaborate cross-functionally with other teams around the globe.

One thing we can promise is you'll never get bored. Being in a hyper-growth stage, we have so many exciting adventures ahead of us. If you're looking for a job where you can have a real impact, then you've come to the right place.

Job Summary

The Customer Marketing Associate will be responsible for maintaining and fostering relationships with Customers. As a Customer Marketing Associate, you'll define the strategy, events, interaction, and follow-up to ensure that the target customers are engaged and supported in using Emplifi. Your goal will be to grow our client reference database, foster customer connection, and ensure high levels of customer satisfaction that drive cross-sell and upsell of Emplifi products.

This role is a remote position based in North America.

What You’ll Do Here

• Work closely with leadership, including marketing, services, sales, and others, to ensure customer success with our platform, spanning training, reference management, and campaigns that drive cross-sell and upsell of customers
• Drive creative and engaging activities across geographies while supporting the interests of many
• Research, identify, and manage interactive events that bring customers together, including user conferences, roadshows, and industry-specific roundtables both in person and virtual
• Identify reference customers, including those that allow logo use, creating customer stories and case studies through research and investigative reporting style interaction
• Work with the product marketing team to communicate product updates to clients via the application, virtual and in person events, an pushed (email/ad based) messages
• Create and manage the product marketing communications calendar and share updates with customers on the latest advancements in our platform/products
• Establish and run customer advisory boards in conjunction with Product Management to ensure customers' needs are heard
• Play a major part in the strategy and execution of the Customer user conference both in the US and Internationally
• Identify third-party experts that could be engaged and continue to build trust between Emplifi and our Customers
• Drive reuse of demand gen campaigns and the assets for customers
• Manage event logistics and budget, delivering high-quality experiences within the budget allocated
• Manage one or more customer review sites like G2, Trustradius, and others including soliciting client reviews and managing review site accuracy
• Report on Customer interactions across target accounts and target individuals, report on revenue impacted by these activities

What You’ll Bring to Us

• BS/MS degree in marketing or a related field
• 3 years of customer or demand gen marketing with B2B SaaS companies
• Proven ability to engage with clients
• Capable of learning our platform and investigating our client's use of the platform
• Excellent writing and speaking skills
• Strong analytical skills and knowledge of data collection methods (surveys, focus groups, etc.)
• Skilled in the use of (but not config) Salesforce, Marketo, and other marketing tools
• Strategic thinker with the ability to adjust to changing dynamics
• Experience in working with 3rd party vendors, including negotiations, managing contracts and budgets
• An enthusiastic, high-energy team member who is viewed as a “doer” on the team and across internal organizations
• Willing to travel as needed to activities/events

What We Offer

• International, fast paced and rapidly growing environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• Flexible Working Hours
• Unlimited PTO
• 12 paid Holidays
• 2 Paid Community Service Days
• Company paid STD and LTD
• 401K
• Parental Leave Benefits
• Educational Reimbursement Opportunities
• Referral Bonus Program
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There’s more as well! Speak with us to find out all the details!