Description

JOB DESCRIPTION:

• Supervises and coordinates daily activities of staff that registers, collect, and process laboratory specimens for in-house or referral testing. Maintains supplies and equipment.
• Monitors operation and productivity, prepares work schedules, trains new staff and students, maintains competencies, and oversees computer functions.
• Prepares monthly quality/safety management reports and submits information for regulatory audits.
• Acts as a liaison to other healthcare departments for problem resolution.
• Projects a professional image through formal and informal communication to internal and external customers; communicates directly with patients, providers, and clients to resolve customer service issues.
• Performs other related duties as required.
• Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability; checks the expiration dates of stored items to ensure that the dates are not expired and takes appropriate action to remove any outdated item.
• Evaluates new products as available and initiates implementation procedures as appropriate.
• Ensures preventive maintenance procedures are completed and documented per regulatory guidelines.
• Provides supervision and instruction to staff; documents performance issues and takes immediate corrective action as appropriate; makes recommendations to supervisor concerning staff performance evaluations and disciplinary issues which may require formal action.
• Participates in interviews.
• Makes daily assignments and assists in preparing weekly and monthly schedules. Authorizes use of additional staff per established guidelines.
• Monitors and directs workflow.
• Initiates incident reports and immediately forwards the information to the proper administrator for completion.
• Coordinates the ordering and/or processing of patient specimens ensuring that each is properly collected, labeled and transported to maintain the integrity of each specimen.
• Investigates and resolves problems and documents for monthly quality management reports.
• Follows up and resolves customer service complaints and documents appropriately.
• Initiates steps to prevent reoccurrence of errors or poor service.
• Works with supervisor to formulate plan for development.
• Attends educational in-services and development.
• Attends educational in-services and training classes for various computer systems as necessary.
• Is proficient in computer programs necessary to track and document work related data.
• Maintains up-to-date records pertaining to daily collection logs and billing reports and takes action to resolve any pending work.
• Oversees computer operations insuring the accuracy entry of data pertaining to test requests, specimen collection and related patient charges or credits.
• Instructs staff in computer systems and takes action to correct any problems.
• Documents outstanding issues and reports on resolution. Practices universal precautions, barrier protection methods, infection control and isolation procedures to ensure a safe work environment.
• Instructs and monitors staff adherence to safety guidelines.
• Documents safety issues on monthly quality management reports.
• Responds to telephone inquiries from medical staff concerning status of patient testing.
• Serves as liaison between the laboratory and medical and nursing staff regarding ordering, collection and processing of patient specimens.
• Actively participates in departmental staff meetings; documents the proceedings and provides suggestions for improvement. Assists in departmental orientation, training and in-service programs for staff and students.
• Supervises and instructs staff responsible for the registration, collection and receipt of blood and non blood specimens.
• Reviews test requisitions and specimen labels for accurate information and orders tests appropriately; follows up on all tests with incomplete information or questionable test orders.
• Schedules and arrives lab appointments.
• Verifies and updates insurance information and triages specimens to the proper testing facility.
• Obtains waivers for Medicare coverage when applicable.
• Distributes patient labels for collection of in house specimens and processes all emergency orders (STATS) within the required time frame.
• Preserves the integrity of each sample prior to distributing them to the appropriate department.
• Processes and prepares referral specimens for shipping to reference laboratories.
• Reconciles outstanding test orders that have not been resolved through standard operating procedures.
• Initiates intervention on unacceptable specimens, as needed.
• Participates and documents quality improvement activities as it relates to registration procedures, wait times, phlebotomy, processing and the transportation of specimens.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent.
• Four years of related laboratory or phlebotomy processing experience preferred or lead experience.
• Phlebotomy certificate preferred if applicable.

Additional Details

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.