Emmett’s Public House Saji-Ya Sushi & Japanese KitchenSales Manager Job Description

About Us: As the anchor tenants of the Kenton House, a newly opened luxury apartment building on St. Paul’s Historic Grand Avenue, we own and operate two restaurant concepts, Saji-Ya Sushi & Japanese Kitchen and Emmett’s Public House. Re-opening its doors in November 2023 after construction was completed for the Kenton House, Saji-Ya is welcomed back as a re-imagined Japanese Kitchen after operating on Grand Avenue for over 40 years serving traditional Japanese fare and artisan sushi. Emmett’s Public House, opened in 2015, had established itself as a cozy local Irish pub. Since its reopening, our patrons have been delighted with elevated Irish and American fare, craft cocktails and a variety of local and Irish brews. Both restaurants operate as separate concepts but are owned and managed by one company, while sharing one kitchen, an Executive Chef, and realizing the benefits from the synergy of other shared assets and resources.

About the Role: The Sales Manager role is primarily responsible for growing revenue at both concepts through marketing, social media, promotions, and sales initiatives. The Sales Manager must also be a floor manager three to four days a week, and will be responsible for staff management, service delivery, and general restaurant operations, primarily on the Emmett’s Public House side. The role has opportunities for advancement as we plan for the eventual retirement of a long time General Manager (GM).

A Sales Manager at Emmett’s Public House and Saji-Ya Sushi & Japanese Kitchen is a role model and teacher of…

• Excellence to our team members and to our guests
• Our standards, keeping promises, and demonstrating the non-negotiables, e.g., honesty, integrity, quality, trust
• Delivery of a great dining experience for our guests by maintaining consistently high standards
• Our shared passion for service, cleanliness, great food, and attention to detail

Sales Manager Responsibilities

• Marketing
• Develop and implement a comprehensive marketing plan for both concepts
• Collaborate with ownership and other managers on marketing
• Branding
• Refine and communicate concept brands
• Ensure brands are compelling
• Social Media
• Manage all social media accounts for both concepts
• Develop and implement a social media plan that reaches our core audience
• Technology
• Manage to-go apps such as Uber Eats, Grubhub, Door Dash, and others
• Update website
• Manage, along with other team members, the Toast POS system
• Organization-wide Management Responsibilities
• Personal
• Arrive on time and ready to work, arrive neat and well groomed (compliant with “Personal Appearance” standards as outlined in the Employee Orientation Manual)
• Sales Manager schedule is provided by GMs
• Take personal pride in ensuring food and beverages look and taste great
• Communications
• Clearly communicate priorities concerning restaurant readiness, menus, and promotions through pre-shift and regularly scheduled quarterly server/ bartender meetings
• Know team member names. Genuinely greet and interact with team throughout every shift
• Model ways to delight guests and diffuse customer problems. Move about and be on the floor in plain view for customers and team members to access you (especially during the rush and busy times)
• Proactively handle all team member and guest requests or concerns quickly and with caring and fairness
• Managing Team Members
• Have a thorough understanding of the Employee Orientation Manual and reinforce our policies and procedures with team members
• Manage team member performance with clear feedback, recognition, reviews, coaching and teaching, and disciplinary steps (compliant with “Progressive Disciplinary Steps” and “Immediate Termination of Employment” policies as outlined in the Employee Orientation Manual)
• Identify and develop team members for future leadership roles
• Ensure the restaurant and patio appearance and cleanliness meets our guests’ expectations by upholding the highest standards

Knowledge and Skills Required

• Education and/or experience in marketing, branding, and social media
• Restaurant management experience
• Strong technology skills
• Learn, teach, and reinforce policies as described in the Employee Orientation Manual
• Delegate and get work done through others
• Learn, teach, and uphold food, beverage, and service standards and systems
• Work well and communicate with people of different backgrounds, experience levels, and personality types
• Thoroughly know our menus and teach team members to describe taste, preparation, ingredients, and prices of all food and beverage items
• Remain calm during stressful and emotional situations
• Be organized in all areas e.g., personnel files, storage areas, side work, take out, and scheduling needs
• Be knowledgeable of federal and Minnesota state laws and drinking age policy that impact our business

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Schedule:

• Weekends as needed

Ability to Relocate:

• Saint Paul, MN 55105: Relocate before starting work (Required)

Work Location: In person