52 Guest Service Associate Jobs in Raleigh, NC
Embassy Suites Raleigh Crabtree is Hiring a Guest Service Associate Near Raleigh, NC
Embassy Suites is seeking enthusiastic and customer-focused individuals to join our team as Guest Service Associates. As a Guest Service Associate, you will be an integral part of creating memorable experiences for our guests, ensuring their comfort and satisfaction throughout their stay. There is both full-time ad part-time opportunities available.
Responsibilities:
- Greet guests with a warm and welcoming demeanor upon arrival and departure.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Respond promptly to guest inquiries and requests, providing helpful information and solutions.
- Handle guest concerns and complaints with professionalism and empathy, striving to resolve issues to the guest's satisfaction.
- Maintain a clean and organized lobby area, ensuring a pleasant atmosphere for guests.
- Collaborate with other hotel departments to coordinate guest services and ensure seamless operations.
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- Flexibility to work varying shifts, including weekends and holidays.
- Competitive hourly wage of $15 per hour.
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401k retirement savings plan with employer matching.
- Fitness reimbursement program to support your wellness goals.
- Opportunities for career advancement and professional development.
- Hilton Hotels discounts world-wide & more!
Job Summary
Full Time
$27k-36k (estimate)
06/07/2024
06/23/2024
The following is the career advancement route for Guest Service Associate positions, which can be used as a reference in future career path planning. As a Guest Service Associate, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Associate. You can explore the career advancement for a Guest Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Associate job description and responsibilities
Monitor all check-in of guests and process all complaints and requests
03/31/2022: Akron, OH
Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
03/25/2022: Lexington, KY
Provides quick, attentive, positive, friendly and professional service to hotel guests while communicating in clear and concise manner
03/15/2022: Hopkinsville, KY
Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
02/18/2022: Carson City, NV
Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
01/22/2022: Lebanon, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Associate jobs
Guest Services Associate falls under the broader career category of Hotel, Motel, and Resort Desk Clerks.
02/12/2022: Florence, AL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
01/26/2022: Eugene, OR
A good guest services employee greets every guest with a smile and kind word.
01/26/2022: Evansville, IN
Because a guest service associate has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/07/2022: Tampa, FL
The best guest service professionals have a deep knowledge of how their companies’ products work.
03/30/2022: Lexington, KY
Step 3: View the best colleges and universities for Guest Service Associate.
