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Primary Objective of Position
The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency in the Front Office and Housekeeping Department.
Duties
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, Team members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all Team members must fully comply with Embassy Suites rules and regulations for the safe and effective operation of the hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Supportive Functions:
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Additional duties as necessary and assigned.
Be a leader and a role model to all Team members.
Teamwork Skills:
Be an enthusiastic, helpful, and positive member and leader of the team
Be professional, responsible, and mature in conduct and behavior
Be understanding of, encouraging, and friendly with all co-workers
Be self-motivated and use time wisely
Maintain an open line of communication with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Report to work on time
Maintain effective communication through the use of meetings and memorandums.
Be available to help all departments in emergencies
Perform other assignments as directed by the corporate office
Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Team member handbook.
Safety and Security:
Be knowledgeable of policies regarding emergency procedures and security concerns.
Be knowledgeable about cash handling procedures.
Specific Job Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must speak, read, write, and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Must be able to effectively communicate verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Most tasks are performed in a team environment with the Team member acting as a team leader. There is minimal direct supervision.
Desire to participate as a part of a team.
Must be able to write reports, business correspondence, and procedural manuals.
Must effectively present information and respond to questions from groups to managers, clients, customers, and ownership.
Must be proficient in MS Word, Microsoft Excel, and other applicable computer systems.
Must be able to define problems, collect data, establish facts, and draw valid conclusions.
Extensive knowledge of the hotel, its services, and its facilities.
Ability to maintain compliance with all local, state, and federal laws and regulations.
Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for extended periods of the day. Walking and standing are often required. Length of time of these tasks may vary from day to day and task to task.
Most tasks are performed independently or in a team environment with the Team member acting as a team leader. There is minimal direct supervision.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements, (motions) of the wrists and hands as well.
Must have finger dexterity to be able to operate office equipment.
Qualifications
High school or equivalent education required. Associate or Bachelor's Degree in related area preferred but not required. Minimum of three to five years' related experience, including at least 2 years of supervisory experience.
Grooming
All Team members must maintain a neat, clean and well-groomed appearance per Embassy Suites Standards.
This job description is not an exclusive or exhaustive list of all job functions that a Team member in this position may be asked to perform from time to time.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Source: Hospitality Online
Full Time
$43k-63k (estimate)
02/07/2024
03/31/2024
The job skills required for Guest Service Manager include Scheduling, Front Office, Housekeeping, Planning, Communicates Effectively, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Manager. Select any job title you are interested in and start to search job requirements.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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