Job Title: Development Associate
More than a career, it's a movement. Emancipet is the leading non-profit veterinary care provider in the United States, on a mission to make veterinary care affordable and accessible for everyone. In 2024, we will celebrate our 25th year delivering veterinary care to pets whose families cannot afford or access market sector care, and we are looking forward to a huge milestone: welcoming our 2 millionth patient visit.
You are invited to come join the movement!
Position Overview
Emancipet is looking for a pet-loving, creative, and strategically-oriented individual to help share our mission and impact. As a network of non-profit vet clinics, founded in 1999, with clinics in Austin, Houston, Killeen, and Philadelphia, we are on a mission to make vet care affordable and accessible for everyone.
The Development Associate (DA) is a critical adhesive, holding together a number of key functions in Emancipet's fundraising efforts. From data entry to donor relations, this role is a combination of ticket window, backstage, and technical management, interacting with staff, donors, and systems to assist in securing the resources needed to help make veterinary care affordable and accessible for all pet owners. The DA serves as the development department's primary administrative staffer and database manager.
Essential Duties and Responsibilities:

• DONOR SUPPORT:
  • Ensures the accurate and timely processing of donor and gift information, acknowledgments, data management, and reporting to deliver a transformative giving experience for donors.
  • Partners with key stakeholders and team members to accurately understand, capture, document, and communicate gift-tracking processes
  • Manages the "Info" and "Philanthropy" email inboxes by responding to timely donor concerns/requests, redirecting to the correct staff representative, and supporting donors with inquiries about making gifts
  • Supports the CEO, Chief Development Officer, and fundraising team with donor memos and donor research as needed
• DATA GENERATION, INTEGRITY, TRAINING, and REPORTING:
  • Report and Dashboard Generation & Database Optimization: Develops and builds reports and customizations to ensure timely and accurate results; manages segmentation for donor outreach audiences and internal tracking; ensures that the database is continually optimized for tracking and reconciliation purposes.
  • Donation Tracking: Records gifts in the Salesforce database; tracks donation pledges; ensures Salesforce reports are working seamlessly and accurately.
  • Proven ability to develop, test, and validate deliverables such as reports, KPIs, data lists, and system upgrades to ensure timely and accurate results in a team environment
  • Oversees and optimizes the Salesforce database, including user and application management, troubleshooting, customization and system upgrades, and user training to ensure system accessibility, accuracy, and reliability.
  • Creates, leads, and implements training for the development team on database functionality as well as assisting with impromptu database reports, tools, questions, and requests.
  • Manages data integrity by keeping accurate donor data records and processing all monetary, stock, bequest, and in-kind donations by developing and implementing a regular large-scale schedule of data cleaning and deduplication, regular system checks including utilizing workflows and automation tools such as Zapier, Zaapit, Opero, and Apsona and establishing, documenting, and maintaining consistent and standardized procedures for data management.
  • Collaborates regularly with the Finance Dept for monthly financial reconciliation.
• DONOR PROSPECTING:
  • Reaches out to new leads via email for initial discovery
  • Identifies new donor leads and flagging for Major Gift Officers; conducts initial donor research for Major Gift Officers; and monitors portfolio tracking and moves management
• OTHER DEVELOPMENT DUTIES:
  • Leads the implementation and usage of other donor data tools and platforms that connect to the database, such as BetterUnite, Stripe, and more
  • Collaborates with the finance team to ensure seamless monthly reconciliation and accessibility of data for revenue reporting for audits and tracking of outstanding pledge payments
  • Collaborates with the marketing team to ensure proper database connections with online donations with platforms such as GiveWP, Donor Box, and Stripe.
  • Owner of department donor snail mail activities
  • Supports the Emancipet fundraising team with administrative tasks like ordering stamps and other supplies
  • Supports Emancipet events with planning, registration, and logistics (as needed)

Best In Class Health Coverage for You and Your Family
The benefit package includes:

• Health Insurance - 100% Emancipet-paid for employee coverage. This is a PPO health insurance plan.
• Dental - 100% Emancipet-paid for employee coverage.
• Vision- 100% Emancipet-paid for employee coverage.
• Telehealth- 100% Emancipet-paid Telehealth for your entire family: partner/spouse and all children under 26 (regardless of insurance status) that provides $0 visits for urgent care, mental and behavioral health care, pharmacy, and health advocacy services
• Life AD&D 100% Emancipet-paid
• Voluntary Benefits including accident, cancer, supplemental life, short- and long-term disability, and more.
• Identity Theft Plan 100% Emancipet paid
• Travel Plan 100% Emancipet paid
• Employee Assistance Program
• Support for Pet Family Members - $350 per year in free services or products through Emancipet

Other Benefits

• Generous Paid Time Off -9 paid holidays. 120 hours of PTO (increasing with tenure), with the ability to roll over 40 each year.
• Public Student Loan Forgiveness Program - This position qualifies for the program, with employment time counting towards qualifying years for loan forgiveness.
• 401k Plan - Employer matching: Emancipet matches half of your contribution up to 5% of your annual pay. Employees can participate from their first day at Emancipet.

Requirements:

• Exceptional communication and interpersonal skills
• Excellent time-management skills
• Experience building email lists and managing donor segmentation
• Familiarity with financial reconciliation and accounting
• Occasional evening/weekend availability
• Attention to detail and commitment to delivering transformative service
• Highly experienced with Google Suite, Salesforce products, and other automation software
• Alignment with Emancipet's foundational belief, mission, core values, and bottom lines

Education and/or Experience:

• 2 years of experience working with Salesforce's donor database and processing gifts
• 2 years working in nonprofit fundraising
• Experience in database management or related field, recommended
• Bilingual abilities are a plus (Spanish specifically!)
• A positive attitude and glass is half-full approach to the world

Starting rate: $53,000 - 63,000 annually
Location: Hybrid in Austin, TX; Houston, TX; or Philadelphia, PA
Regular travel to our administrative headquarters, regional clinics, and events. Occasional travel to other regions to support on-the-ground events.
Learn more about Emancipet and our movement by watching our short documentary: https://link.edgepilot.com/s/3a2c4dd5/Vrp4sM9zsEyuW6m1F5rwPQ?u=https://www.emancipet.org/documentary
Emancipet measures quality using the six domains of quality medicine: Safety, Efficacy, Efficiency, Patient-Centeredness, Equity, and Timeliness. The Staff Veterinarian will be responsible for providing care in alignment with these domains and Emancipet's standard operating procedures.
Emancipet is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Employment decisions at Emancipet are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other status protected by the laws or regulations in the locations where we operate. We are intentional in creating a diverse staff and leadership team, and work to create a safe, welcoming, and inclusive environment for all employees. You belong here!