Elville and Associates, P.C. is a multi-discipline, midsized law firm with our headquarters in Columbia and offices throughout central Maryland.

We are seeking a Client Service Specialist to join our team at the Columbia office who will play an integral role in growing and supporting our busy law practice.

The Client Service Specialist is a vital role to the firm’s success. This staff member is typically the first person a client, prospect, or advisor meets when visiting the office or contacting the firm.

If you are someone who is client- and detail-oriented, positive, efficient, and thrives in an office environment, we want to hear from you.

Responsibilities and ideal qualities for the Client Service Specialist position include but are not limited to:

• Answer incoming calls from prospective and existing clients
• Provide exceptional service
• Welcome clients, prospective clients and advisors with a warm, friendly attitude and demeanor
• Collaborate to support attorneys and other staff with the ultimate goal of ensuring clients’ needs are met and their expectations are exceeded
• Build and maintain strong relationships through effective communication and problem-solving
• Utilize Client Relationship Management (CRM) software to track interactions and maintain accurate records
• Fulfill administrative tasks, as assigned

Prior experience should include:

• ·Previous experience in client service (preferred)
• ·Very strong communication skills, both written and verbal, with the ability to effectively communicate with clients and internal teams
• ·Experience using Client Relationship Management (CRM) software is highly desirable
• ·Ability to prioritize effectively and work both independently and collaboratively as needed in a fast-paced environment
• ·Strong problem-solving skills with the ability to think critically
• ·Excellent organizational skills with attention to detail

Interested candidates should send cover letter and resume to Jeff at jeff@elvilleassociates.com and Barbara at barbara@elvilleassociates.com.

To learn more about Elville and Associates, please visit our website at www.elvilleassociates.com.

Elville and Associates, P.C. is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. Elville and Associates, P.C. affords equal opportunity to all qualified applicants for all positions without regard to race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• On-site gym
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person