Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers)

HIRING EVENT on Wednesday, June 12th at the Frederick County Public Safety Training Facility.

Doors will open at 8 : 00 a.m. and will close at 1 : 00 p.m.

During this event,

you will have the opportunity to

complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process.

https : / / www.youtube.com / watch?v Wi5ZGBLIaMo

POSITION DETAILS : Non-exempt; full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits

NOTE :

This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.

This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services;

timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies.

Training and supervision is received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and / or the Director.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members.

If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE : Frederick County offers an extensive compensation package to reflect how highly we value our employees.

The following is what you can expect in your first year as a full time benefited Frederick County Government employee.

11 days of Vacation leave with increase after 2 years of employment15 days of Sick leave with unlimited annual carryover11 paid scheduled holidays, plus 2 additional floating holidaysDay 1 coverage of comprehensive Medical Insurance Plan options to include generous County HSA contribution (if enrolled in the high-deductible plan).

This is part of a full range of benefits including Dental, Vision, and Flexible Spending100% County paid 2x annual salary Group Term Life Insurance and AD&D benefitWork / Life balance programs include : Employee Assistance Program and Employee Wellness ProgramGenerous Tuition Reimbursement ProgramCounty and Employee funded Defined Benefit Pension Plan

Vesting after 5 years of service (effective 7 / 1 / 2024)Additional service credit for eligible previous public service, military service, etc.

Other employee paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, etc.

For more information, visit our

benefits

page on the Frederick County Government

job opportunities webpage

Receive and process incoming calls of emergency, non-emergency, informational and business natureUtilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resourcesProvide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety ServicesCommunicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipmentMonitor incidents and situational developments to coordinate the utilization of essential services and resourcesMonitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnelComprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commandersDispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and proceduresAlert other jurisdictions when necessaryOperate computer aided dispatch (CAD) system and other computer software productsMaintain computerized and manual recordsRelay information to appropriate officials or agenciesOperate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agenciesOperate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing / speech impaired)Handle multiple tasks and track multiple in-progress incidents simultaneouslyPerform other related duties as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The qualifications / requirements, knowledge / skills / abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

High school graduation or the equivalentMinimum age 18 yearsPossession of a valid automobile operator's license

KNOWLEDGE / SKILLS / ABILITIES : Ability to maintain County Authorized Driver privilegesAbility to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as dueKnowledge of Frederick County geography and surrounding areasEffective keyboarding / data entry skills in order to accurately enter information during conversation with callersAbility to effectively utilize computer aided dispatch (CAD) system and other automated information systemsKnowledge of fire, rescue and law enforcement disciplinesAbility to effectively read maps and give directionsAbility to work with sensitive information and maintain confidentialityStrong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminologyAbility to develop and maintain effective working relationships with co-workers, user agencies and the general publicAbility to perform quickly and effectively in emergency situations

PREFERENCE MAY BE GIVEN FOR : 1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services911 / emergency communications work experienceData entry work experienceCustomer service work experience

PHYSICAL REQUIREMENTS / WORKING CONDITIONS : While working in this position, the employee is required to constantly sit and perform repetitive motionsWhile working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environmentThe training academy for this position will consist of approximately 10 weeks of training which will take place Monday Friday during the hours of 8 : 00 AM 5 : 00 PM.

Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours;

employees are required to work day shifts and night shifts)This position is subject to random drug testing to include marijuanaThe probationary period for this position is 12 monthsThis position is designate as security-sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff's Office, in accordance with established Frederick County policyThe employee selected for this position must successfully pass all knowledge, skills and abilities to be upgrade to an Emergency Communication Specialist III within 48 months of full-time employment or be terminated from employment.

Candidates who were previously rejected may reapply for consideration, however those declined for reasons that assure another rejection will not be reconsidered.

EXAMINATION PROCESS (may include) : 1) An evaluation of training and experience2) Attend mandatory departmental orientation3) A computer based test to evaluate your listening, comprehension, typing and decision making skills4) One or more panel interviews5) A pre-employment psychological examination6) A pre-employment Security-Sensitive background investigation7) A pre-employment physical examination and drug test to include marijuana

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Last updated : 2024-05-22