Role Purpose:

You will be responsible for leading the Advisory business unit in [region] including:

· sales and revenue accountability of £[x]m (in 2024) and [x] employees and contractors across the [region]

· the existing three teams which comprise of Consulting, Programs and Training and Improvement Services (TIS).

You have overall responsibility for the effective and efficient running of internal operations and ensuring the business is on a solid footing operationally while being able to address and overcome all kinds of growth-related challenges in terms of staffing, technology, financial planning and investment to deliver our ambitious targets as part of our full potential plan and Advisory Plan on A Page (POAP).

Your role, together with the Advisory Leadership Team, will support the delivery of a more structured product / service suite in the region and it will be critical to integrate and work more closely with the regional Commercial and Marketing functions and drive a mindset of relentless client focus.

Key Responsibilities:

Contribute to the development and implementation of a comprehensive and inter-connected Advisory strategy and business plan aligned with the Growth function, overall business vision and full potential plan including our orientation to a regional model.

Strategy/Full Potential Plan contribution

Ensure the region is able to address and overcome all kinds of growth-related challenges in terms of staffing, technology, financial planning and investment to deliver our ambitious targets as part of our Advisory strategy and full potential plan.
Develop and implement a comprehensive and inter-connected regional strategy aligned with the overall Advisory vision and full potential plan to deliver against actionable goals, sales and revenue targets provided to ensure delivery against the performance and growth ambitions for the region. This includes value creation activities connected to the Advisory ambition.
Maintain financial discipline to control and support growth through the development and review of business plans and models to negotiate budget for sufficient investment to achieve growth targets in the short and medium term.

Reporting

Monitor and report on agreed regional KPIs, ensure client loyalty/satisfaction and employee engagement are key facets of measuring success and effectiveness.

Internal operations contribution

Support effective and efficient running of internal operations and ensuring the business is on a solid footing operationally.
Agree and drive the implementation of business plans, workforce plans and budgets to deliver the agreed P&L for the region including legacy Consulting, Programs and Training and Improvement Services (TIS) streams.
Continually analyse internal operations and sales / pricing performance and identify areas of business improvements to ensure that structures, systems, processes and procedures are co-ordinated, effective and efficient to meet business, budget, and commercial requirements aligned with current / future business demands.

Support with the:

• Team culture

Energise the organisation and role model LRQA’s and values to cultivate relentless client focus performance-oriented, and commercially accountable organisational culture.
Drive regional employee engagement to ensure we create and maintain a positive, can-do culture with a particular focus on the well-being and development of our colleagues.
Ensure communication to key stakeholders, foster teamwork and strive to maintain an environment of openness and trust, facilitating problem solving to address obstacles and ensure agreement on resolutions.

• Client relationships/stakeholder management

Be the custodian for the Advisory client experience and monitor the NPS results for continuous improvement and foster a client centric culture within the Advisory remit, end-to-end regionally and the wider organisation.

• Competitor analysis//client acquisition

Monitor the marketplace and analyse opportunities, providing competitive analysis and stay well-connected with clients to ensure market needs are incorporated into business plans and lead on strategic growth initiatives in target markets.
Act to acquire new clients and grow relationships with existing clients. This includes (a) responsibility for the Region's Advisory sales goals (b) independent closure of your own business opportunities; and (c) collaboration across the business.

• Product/Service delivery contribution

Support the delivery of a more structured product / service suite and integrate and work more closely with the regional Commercial and Marketing functions.
Champion and promote technical innovation, standardised product development, client solutions and service excellence in Advisory to improve our competitive position and develop key selling point capabilities.

• Team leadership

Lead, manage and develop team members (over [xxx] employees and contractors across the region) to build capacity and capability through recruitment, performance management, talent / succession planning, training and development to build and sustain a team of high performers. Drive and encourage direct reports to do the same with their teams.

• Research/Thought Leadership

 Oversee the development, publication and promotion of world class Thought Leadership that contributes to our ability to maintain or begin a dialogue with our clients.