Description

The Elephant & Co. Taproom Manager is a position with a daily focus on the FOH operations and taproom experience, as well as ensuring staff are properly trained to have the resources they need to provide excellent customer service. 

As the Elephant & Co. Taproom Manager, you will be responsible for the day-to-day operations of the taproom, lead staff, and work closely with the Managing Director and VP of Sales and Marketing to execute activations and fine-tune daily operations to help increase revenue and heighten the customer experience. This position is responsible for onboarding the Experience department staff in addition to the Managing Director and ensuring they remain well trained in Brand storytelling, establishing and executing opening and closing procedures, and ensuring guest satisfaction.

A major goal of this position is to create meaningful moments for both our guests and staff members. 

Responsibilities:

• Manage and oversee the daily taproom operation 
• Ensure the taproom teams are properly staffed at all times
• Establish and continually improve opening and closing policies and procedures and ensure they are implemented properly 
• Effectively communicate to staff about company initiatives or events
• Create, and continually improve upon opening and closing procedures
• Ensure superior customer service and guest satisfaction
• Assist with the development and continuous improvement of Customer Service training for the Experience staff
• Work with the Managing Director and VP of Sales and Marketing to execute plans to increase revenue and heighten customer experience 
• Along with the Managing Director, help respond to customer inquiries 
• Execute events that take place at the establishment 
• Providing a welcoming and well-informed experience with new hires.
• Consistently communicate with FOH staff to ensure they are aware of all policies, procedures, and taproom expectations. 
• Continually gather feedback from staff and managers on the onboarding process and what they need to be effective and fulfilled employees and work that into the training
• Provide regular updates to Managing Director to ensure any taproom issues or needs are properly addressed 

Requirements

• Leadership experience within the food and beverage industry
• Well-versed knowledge of all of our products, including: Menu options, Beer served on draft and retail, Merchandise, and Cafe menu
• Willing and able to work closing shifts weekends and holidays
• Passion and dedication to developing our brand
• A strong knowledge of beer and the ability to answer customer questions regarding style profiles and brewing processes 
• Exemplary record within the company
• Excellent judgment and ability to provide service recovery for guest complaints
• Willingness to create the best customer experience
• A consistent team player who leads by example through staff development, critical thinking, and empathy